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Customer Service Manager

Location:
Modesto, CA, 95355
Posted:
October 07, 2010

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Resume:

Susie Terrasas

**** ***** ******

Modesto, CA 95355

209-***-****

abj0dm@r.postjobfree.com

Strengths & Skills

Strong customer service aptitude PC literate with MS Word, Excel,

QuickBooks

General ledger / AP / AR / Data Entry, type 55 wpm, 10 key

Bookkeeping by touch

Dependable and honest with a Work well in a team environment

strong work ethic or independently

Exceptional phone and time Highly effective problem solver

management

Professional Experience

Proxim Wireless, Milpitas, California 02/08 - 01/09

Receptionist

. Processed calls, managing multiple phone lines, taking messages as

needed.

. Greeted visitors, contacted the employee to be visited and set up rooms

for meeting.

. Assisted AP/Finance Department and Administrative Assistant with various

duties as needed.

Handyman Connection, Redwood City, California 3/06 - 12/07

Office Manager

. Bookkeeping, AP, AR using QuickBooks.

. Process weekly payroll through QuickBooks.

. Schedule, process and audit all incoming customer accounts.

. Preparation of company correspondence.

Walmart, San Jose, California 9/03 - 3/06

Invoice Clerk 6/05 - 3/06

. Verified and prepared all accounts payable invoices and packing slips.

. Prepared monthly accounts payable reports for corporate office.

. Ensured accuracy of all shipments and deliveries.

Receiving Manager 2/04 - 6/05

. Processed and verified all incoming shipments from vendors.

. Delegated work among receiving crew.

Customer Service Specialist 9/03 - 2/04

. Answered customer phone calls, inquiries, and directed them to proper

department.

. Counted out registers as part of store opening/closing responsibility.

JC Penny's, Modesto, California 12/02 - 8/03

Customer Service Associate

. Ensured customer satisfaction by providing excellent customer service.

. Processed phone and web based orders and ensured prompt delivery.

Martin Striping, Turlock, California 6/96 - 8/03

Bookkeeper

. Bookkeeping and work order management.

. Provided a high level of administrative support.

. General ledger, invoicing, and AR.



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