Customer Service Manager
Resume:
Christopher J. McDade
Fairborn, Ohio 45324
Objective Utilizing knowledge and past experience to obtain a
position that has room for personal and professional growth.
Qualifications I am a consistent, detail oriented, organized individual who
is used to working under an immense amount of stress and a high
workload. I have excellent communication skills and am used to
dealing with a high volume of customers, vendors, and employees
on a daily basis. I am proficient at filing, typing (55wpm),
and accurate data-entry. I have knowledge of bookkeeping
through my extensive work with inventories, and dealing with
invoices. I also have PC and Microsoft office experience
(Excel, Word, Power point, etc.), and I have knowledge of
budgets, and developing schedules to meet those budgets.
Education
. Greenon Senior High (graduated 1992)
. Cincinnati Job Corps (Advanced Culinary Arts Degree
[graduated] 1998)
. Sinclair Community College (Environmental Science
[Sophomore], 3.82GPA 2010)
Experience
Digital Dish[Warehouse Personnel(June 2010 to Present)]
. Responsible for Technician Audits/Stock Statements
. Responsible for loading and unloading trucks
. Knowledge of Falcon II wireless handheld inventory/receiving device
. Responsible for Inventory control
. Responsible for receiving and issuing equipment
Long John Silvers/A&W[Manager(August 2008 to Present)]
. Managed a team of 2 team leaders, and 15 crew members
. Responsible for schedules
. Responsible for ordering all goods
. Responsible for weekly inventories
. Responsible for cost control(Paper, Chemicals and Food)
. Know how to read, create and maintain monthly Profit and Loss
statements
. Knowledge of POS systems, and basic computer maintenance
Sonic Drive In[General Manager/Training Manager(December 2007-July 2008)
. Managed a team consisting of 3 managers, and 65 crew members
. Responsible for schedules
. Payroll
. Responsible for maintaining monthly P&L's
. Responsible for weekly inventories
. Responsible for cost control (Paper, Janitorial, and food)
. Opened the new franchise Urbana store as the GM
. Trained new incoming managers
. Opened the new Celina store as part of the training department
Teleperformance [Consumer General/BGN Lite/Tech Support Trainer &
Supervisor (Feb. 7, 2005-August, 2007)]
. Supervise a team of 20 (responsible for scheduling, meeting hours
goal, meeting sales initiatives, achieving First Call Resolution goal,
and keeping team up to date on all changes in the systems and/or
information changes)
. Teach 4 week Sprint Customer Service curriculum[25 Students] (Customer
Essentials, Customer Education, Activations, Acct. Management I & II,
Billing, Fraud, Basic Troubleshooting, and Transition to Lab)
. Teach 5 Day Sprint Voice Trouble Curriculum (Networking, Data Paths,
Provisioning, etc.)
. Supervise Learning Lab(Applied phone time)
. Lead POC when Training Manager is out
. Responsible for training new Sprint Vendor site trainers
. Responsible for teaching new Sprint Vendor Continuing Education
classes(Invoice Redesign, System Enhancements, Billing Updates)
. Take 8 hours of phone calls a week (resolve billing issues, perform
activations, acct. maintenance, troubleshooting, general questions,
etc.)
. Supervise new hire paperwork (w-4, i-9's, etc.)
Chili's [Restaurant Manager (2001-2003)]
. Responsible for Customer Service
. Set up new store vendors
. Established Crew schedules
. Performed Filing and office maintenance
. Responsible for Bank drops/pickups, petty cash, server checkouts and
reconciling money at end of day
. Responsible for figuring numbers from prior day and calling them in
. Performed Employee Orientation(Inputting employee information in the
system)
. Responsible for ordering and receiving of product
. Performed weekly Inventories (Taking, Inputting and reconciling)
. Completed Human Resource paperwork (I-9's, w-4's, Work relief Credits,
etc.)
. Performed Employee Payroll reconciliation
. New Store Opener Team Member
. Completed Invoices (Inputting and Reconciling)
. Established Budgets (Development and plans of action)
U.S. Army [Bradley Crew Member (1993-1995)]
. Bradley Gunner
Activities and Awards
Soccer (Dayton Area Soccer League), E.I.B (Expert Infantry
Badge), Combat Life Saver (US Army)
References Upon Request
Contact this candidate