Customer Service Engineering

D ONAL D A. SCHWARTZ

* **** ********* ******

Linn Valley, Kansas 66040

913-***-****

*************@***.***

CUSTO ME R SERV ICE REPRESENTAT I V E

OBJECT I V E - Customer service position with a business organization to provide

excellent customer satisfaction

AREAS OF STRENGT H:

1 Powerful verbal/phone skills, able to establish immediate trust and confidence

2 Radio and broadcasting training/experience for voice clarity and cordiality - highly

professional and effective

3 Persistent, patient, and sensitive to customer’s needs and concerns

4 Able to solve problems in a calm manner

H I G H L IG H TS OF EXPER I E NCE:

1 Highly accurate customer service call responsiveness (97% efficiency)

2 One of the largest files of unsolicited customer satisfaction commendations

3 Reorganized test sample distribution resulting in decreased transit time (minus four

hours in three different sites)

4 Revised departmental policies and procedures with 1200 hours reduced overtime

and

improvement in performance with 99% accuracy

E XPER I E NCE:

1999 -

Clinical Reference Laboratory, Lenexa, KS

2009

Client Services Representative, 40 hours/week

1998 - 1999

America West Airlines, Kansas City, MO

Reservations Services Agent, 40 hours/week

1998

Sprint, Kansas City, MO

Business Services Representative, 40 hours/week

Radio Stations - M idland Broadcasters, Topeka,

KS; KWXY- Palm Springs, CA; KYEZ, Salina KS

1979-1996

Operations /program management and on-air talent

E D UCAT IO N:

B.A. Degree: Speech/Radio-Television

Fort Hays State University, Hays, KS

A .A. Degree, Audio/Video Engineering

Institute of Audio/Video Engineering, Los Angeles, CA

Diploma, Electronics Engineering Technology

Topeka Technical College, Topeka, KS

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