Customer Service Medical
Resume:
WANDA R. BROWN
Rochester, New York 14605
abj0bz@r.postjobfree.com
OBEJECTIVE
Seeking a full time opportunity utilizing my Administrative/Clerical
skills, and experience in the health care field.
HIGHLIGHTS OF QUALIFICATIONS
5 plus years experience working in the medical field profession, and
medical records.
Excellent customer service skills, communication, and interpersonal skills.
Knowledgeable of medical office procedures and policies.
Proficient and accurate data entry clerk.
Administrative duties to include receptionist, supply ordering, mass
mailing, petty cash, light bookkeeping, switchboard operator, front desk.
Additional background includes hands-on patient care working with
developmentally disabled adults.
Known for begin a patient, understanding and empathetic caregiver. .
High volume Copiers.
Proficient computer skills in MS office, Excel and internet skills.
Perform routine repairs on copiers, clearing paper jams, restocking paper
per job orders.
EXPERIENCE
06/10-08-10 RECEPTIONIST: Distinctive Personal NY, NY. At New York Life
Insurance. Open and closed the office. Check night messages. Answered
5 line telephone line console. Sorted and distribute mail. Overnight UPS.
Weigh for postage. Schedule conference rooms, made kits. Scanned
documents, Photo copied
02/08-05-08 SWITCHBOARD OPERATOR: Rochester Business Alliance, Rochester
NY. At Excellus Blue /Blue shield Received answered forwarded external
internal telephone calls, through a 10 line console. Responded upon all
emergencies alarms, including the paging system only when necessary.
05/04-11/07 SWITCHBOARD OPERATOR: Unity Health System, Rochester NY.
Received, answered forwarded internal external telephone calls through a 7
line console.
Responding to all fire alarms and emergencies. Performed receptionist
duties, greeting patients, vendors. Checked in patients, collected co-
payments, verified insurance documentation. Performed in a fast paced
environment often under stressful, conditions requiring the ability to
multi-task and prioritize functions.
11/98-08/02 FIELD REPRESENTATIVE: Chartone Inc, San Jose Ca.
Assigned to Highland Hospital and its satellite clinics to perform a
variety of administrative duties to include customer service support
mailing, data entry of patient medical record tracking, answering phones,
ordered supplies, maintaining inventory, coping of medical records with a
high volume copier.
05/97-10/98 DOUC-TECH OPERATOR: Employers Temporary, Rochester, NY
Assigned to Kinko's Copiers to operate a Docu-Tech 680 Computer, provided
professional quality copies for commercial customers. Performed routine
repairs on the computer, cleared paper jams, restocked paper and supplies
per job order, inspected final product before going to bindery.
MILITARY EXPERIENCE
08/81-12/82 RADIO OPERATOR/HONORABLE DISCHARGE: United States Army.
EDUCATION
A.A.S. Criminal Justice: Monroe Community College, Rochester, NY
Paralegal Certificate: St Johns Fisher College, Rochester, NY
Benjamin Franklin High School, Rochester, NY
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