Customer Service Data Entry

**** ****** ***** *** *** 404-***-**** cell

Memphis, TN 38125 abj0av@r.postjobfree.com

Ashley L. Hurt-Stevens

Objective To utilize my experience and knowledge to be a loyal, productive and highly successful

employee with unlimited potential for growth

Experience 9/2008 – 05/2010 BlueCross Blue Shield of Tennessee

Memphis, TN

Customer Service Rep $13.44/hr

• Answer the phone timely and accurately and take the appropriate action to resolve service

inquires including insurance, claim and benefit questions

• Ensure timely and accurate written and/or phone responses to customer inquiries.

• Maintain telephone accessibility of 6.5 hours while minimizing “not ready” time to no

more than 30 minutes per day.

• Ensure timely and accurate completion of daily/weekly telephone reports.

• Make outbound telephone calls to respond to inquiries if necessary and verify all phone

inquiries are finalized

7/2005 – 7/2007 Accredo Health Group Memphis, TN

Customer Service Rep $13.22/hr

• Answer incoming calls in a timely manner for the Avonex Medco Team

• Handle daily task including typing documents, data entry and working in a call center

environment

• Receives routine product or service problems and refers to appropriate department for

handling

• Place follow up calls to patients/families or track to ensure deliveries were received

• Ensure state and federal laws are followed regarding pharmacy dispensing and record

keeping

7/2004 – 7/2005 Regions Bank Memphis, TN

Customer Service Rep $11.86/hr

• Receive and respond to a high volume of telephone inquiries from internal and/or

external customers.

• Answer software and policy questions while building customer loyalty and responding to

them in a tactful and responsive manner

• Troubleshoot and Net Support into user’s PC to assist with software questions

• Follow through on customer inquiries, requests or complaints, resolve issues promptly

and place follow up calls to customers as necessary

7/2000 – 7/2004 Regions Bank Memphis, TN

Support Specialist III Trainer/Team Lead $11.87/hr

• Work as a trainer for the new hires and an assistant to the proof operations supervisor

• Complete several reports and maintain daily statistics on each trainee

• Conduct potential new hire interviews, meetings, monthly evaluations and practice test

with PMO’s that are having trouble

• Run proof and correct out of balance bundles when needed

6/1996 – 7/2000 Memphis Security Inc. Memphis, TN

Office Manager/Secretary $10.00/hr

• Type and file invoices and enter employees benefit information

• Assist in payroll data entry and the distribution of payroll checks

• Answer customer service calls and dispatch calls to officers in a timely manner

Education 8/1996 – 5/1998 Whitehaven High School Memphis, TN

Diploma

7/1999 – 8/2000 New Wave Hair Academy Memphis, TN

Cosmetology License

6/2009 – Present University of Phoenix Memphis, TN

Health Administration

Skills Excel

Access

Power Point

Microsoft Word

10 key by touch

Data Entry

Customer Service

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