Customer Service Technician

DeWayne Thompson

** ******* **** *********, ** 21401

PHONE 410-***-**** . E-MAIL abj0al@r.postjobfree.com

OBJECTIVE:

To obtain a career oriented position that will

utilize my Excellent leadership skills, diversity

and hard work ethic.

WORK EXPERIENCE:

Mar 2008 - Jun 2010 Ecolab/GCS

Services Silver Spring, Md

Service Technician

Service, Troubleshoot, repair and installation

of commercial food equipment.

Including ovens, steamers, fryers, range stoves,

and broilers. Which involved gas piping and small

plumbing repairs. Also repair and maintenance of

commercial walk-in refrigerators and freezers along

with stand-up refrigerators and freezers.

Ability to provide excellent customer service.

Interaction with hotel, hospital, restaurant,

retirement communitiy managers and supervisors to

listen carefully to issues and problems, and

develope efficient and correct solutions.

Oct 1999 - Mar 2008 U.S. NAVY

Norfolk, VA

Electronics Technician (Communications) First Class

As the Leading Petty Officer, Work Center

Supervisor, and Communications Watch Officer,

managed daily operations as in training plans,

maintenance schedules, and high interest document

inventory in accordance with established policies,

procedures, regulations and tech manuals.

Regularly supervised 8 technicians during daily

operations of communications, involving voice

comms, IP comms, RF equipment maintenance, test

equipment, computer applications software, LAN

system.

As a technician, knowledgeable in the use of

computer applications software and LAN router

configurations.Operation of EHF, UHF, VHF, HF,

VLF/LF communications equipment, as in WSC

transceivers, VHF radios, and variouselectronic

test equipment.

RADAR(BPS-15/16 and Furuno) operations and

maintenance

Electronic Key Management System (EKMS) manager

Responsible for receipt, handling, issuing,

accounting and

Disposition of classified material.

Nov 1998 - Oct

1999 BECK ENVIRONMENTALSVCS

Heating, Ventilation, Air Conditioning Technician

Very skilled in troubleshooting and repair of heat

pumps, oil and gas furnaces, with knowledge of

thermostats, transformers, relays, and valves.

Provided excellent customer service to clients from

restaurant managers to residential customers.

Installed and repaired commercial kitchen equipment

as in range hoods, stoves, toasters, refers and

freezers.

Jun 1996 - Oct 1998 PASDEN'S QUALITY

AIR

Heating, Ventilation, Air Conditioning Technician

Became an expert at installation of sheet

metal/ventilation duct in commercial and

residential applications.

Performed heating and air conditioning unit

installations in commercial and residential

applications.

Nov 1990 - Aug 1994 U.S. NAVY

Machinist Mate Third Class

As a technician, operated, repaired and performed

maintenance on High pressure air compressors,

hydraulic pumps, water pumps, and valves.

EDUCATION:

Nov 1994 - Aug 1996 Radio Electronics

Technical School Baltimore, MD

Refrigeration, Heating, Ventilation, Air

conditioning Certification

Universal EPA recovery Certification

Graduated 1 of 22

Trained in the service skills required to install,

maintain, and repair cooling, refrigeration, air

cleaning and heating equipment, solar energy

applications, heat pumps, and certified to perform

refrigerant recovery.

REFERENCES:

Charles Maybin, 2660 Pittman dr. Silver Spring, Md

20910 301-***-****

Sonya Matthews, 3508 Smokey Chambers Dr.Va Beach,

VA 23462 757-***-****

Kenneth Lealie, 2404 Rollingview Ct. VA Beach, VA

23456 757-***-****

Contact this candidate