Customer Service Manager
Resume:
KELSEY HALE
********@*****.***
Ohatchee, AL 36271
PROFESSIONAL QUALIFICATIONS
Front End Coordinator Experience Member of Future Business Leaders of
• •
America
Customer Service Experience
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Member of Students Against Destructive
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Assistant Management
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Decisions
Ohatchee High School Alumni
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PROFESSIONAL EXPERIENCE
Assistant Manager 2009 to 2010
The Finish Line Inc.
Gadsden, AL
• Shares overall responsibility for meeting sales goals set by the strategic sales plan. Responsible for
implementing sales processes for training, communicating and tracking progress.
• As a manager on duty, ensure the proper inventory controls, merchandising, cash controls and customer issue
resolution procedures are in place and followed.
• Ensure store appearance is in compliance with ongoing marketing programs, product is displayed timely and
appropriately, and the store is clean and maintained per company standards.
• Interact with customers in person and on the phone and utilize the computerized point of sale system to
complete both credit and cash transactions and maintain member accounts
Front End Coordinator 2007 to2009
Dick's Sporting Goods
Oxford, ALReceive telephone calls and direct calls to appropriate departments.
• Retrieve data neccesary for safe count and deposits.
• Complies data and prepares information consisting of Item Movement Report, Cashier Balancing Summary, and
Gun Purchase Summary.
• Secure authorized signatures from management before filing.
• Ensure all generated reports are filed properly.
• Prepare cash drawers for cashiers daily use.
• Accept and record daily mail delivery.
• Distribute mail to appropriate departments of personnel.
• Verify 4473 Form for gun purchase. Ensure all details are addressed in compliance with Alabama State Laws.
• Have prepared work schedules for front end employees.
• Assisted in inventory preparation using pre count forms.
• Work closely with managers and superiors with planning and preparations of all aspects of store policy and
training.
• Stay up to date on latest techniques and software including training cashiers to utilize all information and
technology provided to them.
• Travel to other stores within the company as needed by upper management. Prepare travel vouchers and
receipts for travel expences.
• Act in accordance with with customers' complaints to ensure their needs are met and situation is addressed
properly.
EDUCATION AND CERTIFICATIONS
Advanced Diploma with Honors, Ohatchee High School, Ohatchee, Alabama
Associates Degree/School Transfer, Gadsden State Community College, Gadsden, Alabama
REFERENCES
Jay Echols
RN BSN
Known 2 years
Ray Crump
Teacher
Known 10 years
Julian Thornton
Professor
Known 6 years
Brandy Murray
Friend
Known 5 years
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