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Customer Service Human Resources

Location:
Philadelphia, PA, 19144
Posted:
October 07, 2010

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Resume:

EDWARD PIERCE

*** *.

RITTENHOUSE A****

PHILADELPHIA,

PA 19144

215-***-****

abj095@r.postjobfree.com

PARKWAY CORPORATION, Philadelphia, PA

September 2005-October 2009

Facility Maintenance - Primary responsibilities included production of

effective reports, statistics and application programs to aid and support

the operation of the maintenance department. Utilize excellent analytical,

oral, and written communication as well as polished interpersonal skills

that demonstrated the ability to work in an environment with numerous

priorities and deadlines. Repaired and maintained customer's equipment to

insure optimal performance. This responsibility includes mostly restoration

activities but also preventative maintenance and installation activities as

well. Maintained database and ensured accuracy and timely data updates

using Oracle System, Windows Excel, PowerPoint and Word. Strong

organizational and customer service skills. Serviced organization and local

management basic function of facilities. This primary responsibilities

included communicating effectively and professionally with staff,

maintaining the general appearance of the office, assisting with building

service requests, and performing other administrative tasks as necessary.

METRO MACHINE CORPORATION, Philadelphia, PA

November 1994-March 2005

Ship Mechanic - Responsible for moving, installing and positioning

equipment aboard U.S. Naval Ships. Preformed preventive maintenance on

electronics equipment and ship's interior.

McDonnell Douglas, St Louis, Mo

November 1993-November1994

Aircraft Painter-Removed the existing finish down to bare metal, using

chemical strippers.

Repair any defects. Masked aircraft, removed contaminants, applied primer,

typically using spray gun and applied topcoat, using HVLP Systems. Followed

state and local regulations that govern the use and disposal of the paints

and chemicals used in the process.

LASALLE UNIVERSITY, Philadelphia, Pa

September 1990-November 1993

Security Administrative Support- Maintain and updated computer security

systems software. Issued security passes and ID's. Monitored surveillance

and alarm systems. Supported department workflow of assignments and daily

logs. Photo copied source documents, generated reports and performed

functions as a Data Coordinator. Communicated with Philadelphia Police

Dept. on any unusual activities in the area. Exercised crowd control during

special events. Excellent verbal and written communication skills were

required to supervise, coordinate, work cooperatively and instruct others

while interacting with a diverse community. Responsible for accurate and

prompt record keeping and attention to problems that required appropriate

follow-up. Maintained and organized office files, ordered supplies and

materials.

TRUMP TAJ MAHAL HOTEL and CASION, Atlantic City, NJ

Dec. 1989- Sept. 1990

Podium Supervisor/Security Officer - Utilized a clear written and verbal

communication skills and attention to details in order to coordinate with

appropriate staff to ensure effective and efficient building functions

including; maintenance, housekeeping, mechanical systems, utilities,

safety, security, vault access control and special event set-ups during

emergency situations. Recommended and implemented solutions to problems;

maintained on-call status in case of emergency situations. Maintained a

high visibility presence during casino operating hours, directed and

provided patrons with information. Transferred and secured casino's

currency to and from vaults.

WADE CABLE VISION, Philadelphia, PA

October 1988- November 1989

Lead Service Technician - Performed troubleshooting of equipment, repaired

damaged lines, maintained line amplifiers and generators. Trained service

techs on system repairs and customer relations.

Military Sealift Command, Bayonne, NJ

August 1987 - October 1988

Ordinary Seaman - Provided product samples as required and performed

required Quality Control Inspections. Performed all daily, monthly and

annual maintenance. Performed general maintenance, repair, sanitation and

upkeep of material, equipment, and areas in the deck department. Performed

daily upkeep of rescue boats, liferafts, and emergency equipment. Performed

Underway Replenisments (UNREPS) while underway.

Hunt MFG. Co, Philadelphia

February 1986 - July 1987

Data Librarian - Maintained a system to catalog media such as magnetic

tapes, program documentation, printouts and forms for computer operations.

Work included organizing magnetic tape for computer operations personnel,

ensuring tape identification was accurate and monitored tape usage to

ensure adequate supplies were kept. Ensured the security of all computer

media. Organized online and offline documentation for computer programs and

processes. Mailed specific reports to vendors and distribution facilities

and delivered inter-office reports.

About This Candidate

US Marine Corp Nov 1979 - Dec 1985 Data Analyst - Provided

management with statistics relating to aircraft capability,

utilization and readiness. Accessed the differences in coding

schemes. Formulated standards deviations .And medians by utilizing

graphs and charts to plot fighter jets malfunction ratios.

Other Specialties: Ground Support Equipment, Basic Electricity &

Electronics, Aircraft Maintenance, CPR, First Aide

Awards: 2 Honorable Discharges, 2 Good Conduct Awards, 2 Overseas

Deployment Award, Rapid Deployment Force Award and 6 First Class

Physical Fitness Awards

Professional Development Highlights- Hardware/Software ID

Installation, Network Installation, O/S Fundamentals,

Managing Applications, Get Motivated Seminar, Wealth Magazine

Investor Education, Human Resources Workshop and Toastmaster Club

President .

Education- Phila. Veterans Multi- Service & Education Ctr. -

Computer A+ Certification Program,

Temple University Philadelphia, Pa - Real Estate and Small Business

Development certificate.

LaSalle University Philadelphia, PA Course: Computer Science

Germantown H.S. Philadelphia, PA

References:

Don Hurford - V.P. Human Resources, Parkway Corp. 215-***-**** -

abj095@r.postjobfree.com

Kim Sajet- President and CEO, The Historical Society Of Pa. 215-***-**** -

abj095@r.postjobfree.com

Linda Kahlert- Coordinator, Phila. Veterans Education Ctr., Inc.

abj095@r.postjobfree.com



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