Customer Service Quality Assurance

ANGELIA M. DAVIS

**** ****** ** ********, **. ***66

Home Phone 678-***-***** Cell Phone 678-***-****

*********@*****.***

Qualifications:

Software Tester/Quality Assurance, Great communication skills, Customer Service Oriented, Data Entry,ICD-

9,CPT,HCPCS,UB92,HCFA 1500,Medical Insurance and Terminology, Invoicing, Filing/Charting, Front/Back Office,

Receptionist, Medicare/Medicaid,Accounts Payable/Receivable, Results-oriented professional with 5 years of

experience in the IT industry with emphasis in Quality Assurance using manual Regression, Functional, User

Acceptance, Black Box and White Box testing in multiple environments. Software Development experience using

Visual Basic 6.0 and COBOL. Expertise includes QA methodologies, validations and the SDLC (Software

Development Life Cycle) process. Extensive experience in identifying, gathering and analyzing business and IT

requirements; as well as preparing and writing Test Plans, defining Test Strategies, writing and executing Test Cases,

creating and reporting defects. Adept at Backend Testing and Data Integrity Testing using SQL Query Analyzer.

Flexible and versatile to adapt to any new environment and work on any project. Seeking to secure a position in

Quality Assurance with a progressive organization.

TRAINING

• NextGen Enterprise Practice Management Core Group and Definition Workshop Training

• NextGen Electronic Health Records Core Group Training

Certifications:

NextGen Certified Professional-Electronic Medical/Health Records

Certified Billing Coding Specialist in June

Certified Nursing Assistant- December

Degree: Associate of Science- Georgia Perimeter College

Prpfessional Experience:

NextGen Healthcare (February 2006 – July 2010) – Atlanta, GA

Senior Quality Assurance Analyst/ EDI Systems Analyst/KBM –EHR/

NextGen Healthcare provides integrated electronic health records and practice management solutions for medical and

dental practices, hospitals and HMOs. Their applications are created in .NET.

Responsibilities:

• Managed, mentored and trained multiple QA Analysts.

• Managing the implementation of Nextgen Healthcare's EDI transaction processing application.

• Planned and administered testing responsibilities for the KBM team.

• Generated and maintained test scripts for various test scenarios using Quality Center.

• Identified, analyzed, and documented defects, questionable functions, errors, and inconsistencies in software

program functions, outputs, on-line screens, and content.

• Generated and maintained test plans, test procedures and test reports.

• Performed manual regression, functional, black box and user acceptance testing of software programs to

verify and validate program functions were meeting specifications and requirements.

• Identified, analyzed and documented software program defects.

• Provided technical escalation support for our customer service team.

Managed PC test lab, including platform maintenance, server database updates and integration of new

hardware/software technology. Created, backed up and restored SQL and Oracle databases.

• Performed backend testing by writing SQL queries to manipulate data and verify results.

Agile testing process,Working knowledge of Microsoft Applications, GUI,and SQL Server Experience

Wellstar/SS-Peds 07/05-04/07 Pct/ Unit Sec

Assist Registered Nurse (RN) with age appropriate care to the patient by performing basic care functions.

Assist with patient care functions i.e. adl’s, ambulation, vitals signs, phlebotomy, simple treatments, dressing changes,

oral suctioning, inserting and removal of Foley catheters, transports unit supplies equipment and patient medications.

Performs clerical and receptionist duties including computer order entry, review ICD-9 and CPT codes for diagnoses,

and processes codes for outpatient and inpatient visits. Prepared and maintain patient charts, enter codes into on-line

STAR computer system.

Paces Medical Group; Kaiser Permanente 02/05-09/05 Records Clerk

Performed all basic functions of the medical records clerk including, but not limited to responsibilities of a

lead medical records clerk. Performed computerized scanning and data entry. Performed the duties of front/back office

clerk, including pulling and preparing inpatient outpatient charts and also assisted HIM with retention backlog

projects. Accurately identified and coded medical charts by using EMR/Docustar and Reli applications in a fast paced

environment. Assist with claims follow-up concerning coding inquiries with inpatient billing. Monitored and

performed quality assurance checks.

The Home Depot 04/2002-12/2004 CSR/Cashier

Detailed oriented customer service specialist that greeted customers and handled account receivable invoices.

Handle cash, processed checks and credit card authorizations. Maintain and balanced money in the register throughout

the day. Yearly promotions and achievements obtained. Ability to work as a team player and to provide excellent

customer service skills.

Marriott Brighton Gardens 08/1999-3/2004 RA/Recp/Act

Assist resident with high quality of professional skills. Assist and support in the following areas of personal

hygiene and grooming, medication management and socialization and activities. Assist licensed nurse with basic

nursing care and the ability to respond to resident needs and family request.

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