Danielle Craig

**** *******

Houston, TX *****

C 832-***-****

abj081@r.postjobfree.com

OBJECTIVE: My objective is to secure a position within a team environment where I

may grow and utilize my skills to be a valuable asset to the company.

EMPLOYMENT

10/10- Present Agent, Kemper Home Services Corporation

• Sale and Service of Personal lines Insurance Products

• Conduct monthly home visits to collect insurance premiums

• Maintain policy information and review coverage to proactively ensure

customer’s coverage needs are being met

• Sell personal lines life insurance policies.

12/08-9/11 Sales/ Office Admin, Sterling Waste Management Service

• Sale and Service of Residential and Commercial Waste Collection Services

• Bid on contracts with business owners and HOA’s

• Negotiated contracts

• Provided Customer service to accounts, building solid business relationships

• Managed all employees

• Maintained AP/AR and payroll

• Operated Rear loader garbage truck

• Planned routes for drivers to ensure maximum efficiency and productivity

•

11/01-12/08 Office Manager/Account Representative, A&T Environmental Cleaning

Inc.

• Increased sales of dumpsters, demolition services, garbage collection and disposal

services by 80% during first year of employment.

• Bid and Administer City of Houston Contracts for Demolition Services.

• Use first call resolution to service customer issues in professional and expeditious

fashion.

• Communicate effectively with entire workforce including office personnel,

drivers, laborers, as well as other sales associates.

• Maintain all payables, receivables, payroll and personnel records.

• Monitor customer accounts for additional sales opportunities and/or

delinquencies.

• Supervise and train all office personnel.

• Negotiate legal and binding contracts for current and prospective customers

focusing on retention and growth.

• Streamlined office policies and procedures to allow more efficient and productive

operations.

• Procure all permits and documents needed to complete demolition and garbage

collection projects.

• Ensure compliance with all Texas DOT regulations regarding company vehicles.

• Survey properties of prospective customers and recommend site specific services.

• Ensure customer compliance with all permitting and safety regulations regarding

garbage or debris collection.

8/00-12/01 Personal Banker, Chase Bank of Texas

• Accurately process 80-100 calls daily in a call center environment to provide

service to banking customers.

• Efficiently document all of customer’s information within duration of the

telephone call.

• Adequately notate customer’s accounts with all pertinent information regarding

telephone contact.

• Maintain customer confidentiality and used enforced procedures to provide

security of their personal account information.

• Promote high level of customer consciousness to ensure thorough satisfaction.

• Identify opportunities to offer additional products and services to caller for

increased sales as well as to extend additional customer benefit.

• Communicate with branches, and other departments to ensure quality customer

service and problem resolution.

1998-2000 Account Representative, Airtouch Paging

• Responsible for sales and service of wireless products and services (pagers and

cellular telephones) to business and private customers in assigned territory.

• Maintain sales and retention goals on a monthly basis.

• Assist customers with technical, billing, and service issues,

LICENSES State of Texas

General Lines Agent Life, Accident, Health and HMO

County Mutual Agent

EDUCATION 1991-1992 Prairie View A&M University Prairie View, TX

1992-1999 Stephen F Austin State University Nacogdoches, TX

2010-2012 University of Phoenix Bachelor of Arts Business

Administration

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