Customer Service Quality Assurance

**** ******* ** *****: ***-****

Richmond, Va.

23225

Davidallen MJ Johnson, IV

Professional To obtain a position allowing me to enhance my

Objective strong background in Manufacturing, Inventory

Management, Lean Management, Logistics, and Quality

Assurance. I posses strong organizational and

problem solving skills along with excellent

leadership, communications, planning, and team

building skills with a proven ability to drive

productivity and a commitment to providing quality

customer service.

Experience 2008-2009 Kenco Logistics, Inc

Richmond, VA

Samples & Fulfillment Supervisor

Supervise personnel involved in receipt, storage,

picking, checking, packing and shipping

pharmaceutical samples in a FDA regulated

environment.

Lead and develop employees to consistently meet or

exceed all customer established performance goals.

Maintain regulatory compliance and

audit-preparedness.

Monitor order-processing to ensure accuracy and

on-time shipping.

Ensure inventory and location accuracy.

Qualify and maintain training to comply with Hazmat

preparation and documentation regulations.

Prepare evaluations and conduct Performance reviews

as well as deliver counseling and disciplinary

action as needed.

Assist in writing, reviewing, and updating

processes, procedures, and guidelines.

Plan for flexibility of capacity and space

utilization.

Communicate as needed with internal/external

customers (email, phone, fax, etc.)

Conduct tours, prepare presentations, attend

meetings, and participate on project teams.

Assist in reviewing applications; interviewing,

screening and selecting candidates as needed.

Ensure accuracy of staff time-keeping .

Perform accident /incident investigations and

ensure timely reporting of accidents.

Ensure safe operation and proper maintenance of all

equipment and the facility .

Promote and ensure housekeeping to meet cGMP

requirements.

2001-2008 Blue Ridge Paper Products Richmond, VA

(Formerly Westvaco Corp)

Sr. Finishing Operator (Team Leader of operators in

Finishing Dept)

Oversee all employees in finishing department

including operators, palletizers, and sealer

assistants. Approximately 20 employees.

Ensure that crew is on the line 10 minutes prior to

shift start.

Assist Shift Supervisor with timecard approvals for

operators in payroll software.

Assist adjusters in apprenticeship on repairing

sealers.

Ensure sealers are running properly throughout

shift.

Ensure productivity goals are achieved for team for

applicable shift.

Prepare and submit productivity reports to

management.

Participated in the implementation of DAD (Bar Code

System) including preparing manual instructions,

labeling, reconciling inventory, and entering

product information into DAD.

Responsible for reconciling inventory per shift

(Manually & Automated) of finished product.

Participate in semi-annual inventory verification.

ISO9000 Certified.

Quality Assurance Inspector

Responsible for quality checks of sealers in

finishing department.

Ensures that bad work is placed on hold until

approval is received from

Department Head or Plant Manager to be released.

Perform inspections using ink rub detector,

calibrator, score bends, opening force, activation,

and peel oil to determine the quality of cartons

produced.

1995-2001 Westvaco Corp.

Richmond, VA

Finishing Palletizer

Responsible for loading finished cases on pallets.

Verify item numbers, stencil, and shop order

information is correct.

Ensure loading is to customer's specifications and

guidelines.

Finishing Assistant

Responsible for keeping sealer full with cartons

being produced.

Keep area around sealer cleaned.

Education 1991-1996 Virginia Union University Richmond, VA

B.S., Biology

Seminars Completed: How to Supervise Effectively

and Excelling as

A Team Leader.

Qualifications Forklift Certification, Lean Management, Work Keys

Certification, Six Sigma Training, OSHA Training

and Compliance, Former Safety Committee Member.

Computer Skills Proficient with MS Office Products, Leary Systems,

Marsh Jet Print, DAD

References furnished upon request.

Contact this candidate