Manager Office
Resume:
Valerie J. Hood
Noblesville, IN 46060
abj06j@r.postjobfree.com
Professional Objective
Seeking a position where I can utilize my skills and education. My diverse background is comprised of over 11 years of
default servicing and management.
Work Experience
Kendall Law Office -- Paralegal Carmel, IN January 2010 to Present
-Responsible for litigation, criminal, and appellate cases
-Draft court documents and file electronically
-Calendar and notify attorney of hearings and deadlines
-Conduct initial interviews and screenings
-Drafting discovery and assisting clients in completion of discovery
Foutty and Foutty – Bankruptcy Paralegal Indianapolis, IN July 2007 to June 2009
-Prepared documentation for non-standard motions and orders as well as hearings
-Managed hearing results and updated client systems
-Verified accuracy of new referrals through audit processes and investigated discrepancies such as escrow, claims and
advances and general transaction histories
-Managed relationships with 4 Mega servicers and borrower representation to negotiate defaulted account terms
Irwin Mortgage Fishers, IN April 1998 to May 2007
Bankruptcy Supervisor (Transitioned to New Century Mortgage January 2007)
-Managed 4 Bankruptcy representatives in inbound call center
-Maintained service level standards including delinquency ratio, staff availability, and abandon rate
-Organized annual performance reviews
-Handled escalated issues and responses
-Facilitated in servicing transition to New Century Mortgage, January 2007
Default Reporting Supervisor
-Managed up to 5 Default Reporting representatives specializing in credit reporting, investor reporting
-Reviewed department budget
-Developed department procedure manual
-Assisted SVP in developing risks and controls for all default for SOX
-Responsible for all monthly default scorecards for SVP
Default Reporting Specialist
-Responsible for collecting information and sending to 3 major credit agencies
-Assembled monthly reporting information and provided to all investors, including FNMA, FHLMC
-Prepared all NOD/NOI letters
-Created and maintained reports in Business Objects for departments for tracking purposes
Bankruptcy Specialist
-Monitored up to 300 bankruptcy loans for default
-Prepared Proof of Claim referrals for counsel and reviewed account for accuracy
-Prepared Motion for Relief referrals for counsel and reviewed account for accuracy
-Received payments on account via mail and phone payments and applied to account
-Reviewed and responded to daily email, phone calls and mail with borrowers, legal counsel, trustee and court
Loan Processor
-Retrieve loan application information from customers
-Update system with information for qualification of loan
-Monitor closings for two loan officers
-Work with title companies to obtain all necessary documents for closing
Final Document Auditor
-Receive and review all incoming original loan documents for accuracy
-Research all missing original loan documents and contact title agency/recorder’s office for documents
-Input recording information into system
Skills and Accomplishments
-Experience with NewTrak, VendorScape, LenStar, Perfect Practice, MSP, Mortgage Serv, Business Objects, Crystal
Reporting, Fortracs, LSAMS/AS400, PACER, Allregs, Lakewood
-Completed numerous MBA courses focused on areas such as Bankruptcy, Loss Mitigation, REO, Default Servicing,
Mortgage Servicing, Collections, Foreclosure, Escrow
Education
-University of Southern Indiana, General Education, 1996-1997
-ITT Technical Institute, Paralegal Studies, Currently Enrolled
References
Catherine Short, Manager at Fannie Mae, 214-***-****
Catherine Henderson, Paralegal at US Trustee Office, 317-***-****
Jennifer Jones, Office Manager at Kendall Law Office, 317-***-****
Contact this candidate