Customer Service Sales

+

Steven G. Smith

**** **** ****, *** *******, TEXAS 78248

(HOME) 210-***-**** (CELL) 210-***-****

(EMAIL) abj060@r.postjobfree.com

SUMMARY

A PROVEN LEADER AND TEAM CONTRIBUTOR WITH SOLID SKILLS AND EXPERIENCE IN

MARKETING AND PUBLISHING PRINT PRODUCTION, WORKFLOW PROCESSES, AND

OPERATIONS.

o Action oriented and decisive while working collaboratively with team

o Strong organizational skills with the ability to monitor multiple tasks

simultaneously

o Excellent written and verbal communication skills

o Ability to view individual components of a project while understanding

overall program needs

o Track record of identifying and addressing problem issues in advance and

planning accordingly

o Experience and technical knowledge in print production process,

estimating, scheduling, workflow process, budgeting, and publishing

o Expertise in determining optimum production methods and job planning

o Proficient in estimating and scheduling computer software systems, and

Microsoft Office

PROFESSIONAL EXPERIENCE

ACCU-PRINT, SAN ANTONIO, TX MARCH 2008- SEPTEMBER 2009

Estimator/Customer Service

Estimated and planned print projects for 5 sales representatives and 2

customer service representatives as well as responding to internet quote

requests. Acted as customer service representative for major client with

multiple buyers and points of contact, insuring that projects were correct

and that they met production guidelines and delivery schedules. Acquired

estimates from external sources for work not suited to Accu-Print

capabilities and equipment. Acted as general customer service

representative as needed, entering jobs, processing payments, etc.

Cenveo/Clarke Printing Co., San Antonio, TX 1992-2007

Estimating Manager (2005-2007)

Oversaw estimating and planning print projects for five local sales

representatives, and three national affiliate sales representatives.

Acquired estimates from affiliates and external sources for work not suited

to local Cenveo equipment and services such as web and digital printing.

Managed two employees processing 30 projects daily.

o Achieved 4000 print projects and $16M sales by completing 8,000

estimates annually.

o Improved delivery time on estimate requests to 24 hours maximum, and

in most cases provided estimates to sales same day submitted.

Team Leader/Estimating Manager (2002-2005)

Supervised team of five including customer service representatives,

estimator/ planners and desktop publishing/pre-press operators.

Participated in daily Scheduling/Production meetings to monitor progress of

projects and address scheduling and production issues with department

managers from Pressroom, Pre-Press, and Bindery departments.

Developed and initiated alternate plans when necessary. Communicated plans

and information to Customer Service Representatives and Sales

Representatives.

o Completed 2000 projects/year, with $8M in revenue by prioritizing

projects to ensure completion and that scheduled press and delivery

dates were met.

Clarke Printing Co., San Antonio, TX

Production Scheduler (1997-2002)

Entered print projects into scheduling system and monitored projects

through production until product delivery. Conducted 2 daily production

meeting to update progress and deliveries.

o Improved "on time" delivery of finished products to 96-98% on 3500

projects annually by implementing computerized scheduling program to

enhance tracking of print projects through production cycle.

Sales/Service Representative (1992-1997)

Managed sales and customer service functions for major accounts.

Maintained and increased sales. Estimating and planned print projects.

Entered jobs into printing process. Monitored progress for 25-50 projects

in various stages of production simultaneously. Examples of projects were

large catalogs, test materials, advertising and direct mail brochures, and

checkbook materials (registers and inserts).

o Increased annual sales from $900K to $2M.

o Negotiated and closed printing contract valued at 7M dollars over 10

years.

Focus Direct, San Antonio, TX 1990-1992

Sales Representative

Sold mail processing services and printing locally. Promoted direct mail

promotions and solicitations to nonprofit industry nationally.

Special Press, San Antonio, TX 1986-1990

Sales Representative, Office and Production Manager

Performed accounting, print buying, and overall office management for test

development company.

Merrill Publishing Co., Columbus, OH 1978-1986

Acquisitions Editor (1983-1986)

Managed acquisition and development of college textbooks in Management,

Marketing, Accounting, Promotion and Public Relations disciplines. Directed

market analysis and research to determine areas for publication. Located

authors. Negotiated contracts. Developed manuscript with author and

academic reviewers. Traveled to universities and colleges to determine

market trends and needs. Monitored sales. Determined when to revise

successful titles and discontinue less successful titles. Directed

marketing plan with advertising and promotion department.

Developmental Editor (1981-1983)

Oversaw content development, organization, and ancillary materials for 4-5

major textbook projects per year. Worked with authors and reviewers to

shape manuscript style and content. Summarized reviewers' comments and

concerns. Made recommendations to author for changes and revisions. Wrote

surveys and analyzed results to provide market information to authors and

management.

Print Production Buyer (1978-1981)

Directed purchasing composition, printing and binding for 20-30 titles per

year. Selected suppliers. Monitored schedule. Held production meetings

with editorial and art staff. Evaluated suppliers' performance and

pricing. Distributed workload to maintain publication schedules for all

titles.

Buckeye Federal Savings and Loan, Columbus, OH 1976-1978

Operations Manager

Managed purchasing, mailing, and printing operations for major savings and

loan.

EDUCATION AND PROFESSIONAL DEVELOPMENT

BS BUSINESS, MIAMI UNIVERSITY, OXFORD, OH

Columbus Technical Institute, Columbus, OH, various courses in Print

Production

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