Customer Service Sales

Tamekia Mack

*** ***** **. ***. * * Canton, Mississippi 39046 - C 601-***-****

*******.****@*****.***

PROFESSIONAL PROFILE

Over three years of experience in progressively challenging sales and management positions.

Adept at creating confidence and credibility with customers assessing needs, building

rapport and determining their best interests.

Experience encompasses strategic planning, consulting, program development, sales,

marketing, merchandising and project management.

Expertise includes sales, business development, operations/personnel management, e

commerce, cost/profit analysis and inventory control.

Strong interpersonal and communication skills, balanced by highly developed analytical and

quantitative aptitude.

Demonstrable record of evaluating trends/product strategies, determining volume and

closing transaction

Adept at recognizing organizational needs, considering various options and implementing

proactive solutions.

Enthusiastic learner who rapidly assimilates and incorporates new information.

Reputation for diligence, follow through and dedication to quality outcomes.

Team oriented professional eager and willing to lead and work collaboratively with

colleagues to successfully achieve goals and expectations.

WORK HISTORY

Jeffery Reynolds Law Firm, Jackson, MS 01/2010– 06/2010

Legal Courier

Reception/Front Desk duties

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Handle records management duties

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Maintain copier equipment

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Maintain all logs and reporting documentation; attention to detail

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Demonstrate flexibility in satisfying customer demands in a high volume, production

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environment

Maintain the highest levels of customer care while demonstrating a friendly and

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cooperative attitude

• Prepare materials for distribution via US mail, fax

• Pick up and deliver mail, parcels, copy jobs and faxes to customers on various floor

Saks Fifth Avenue Inc., Jackson, MS 01/2006 12/2009

Direct Sales Representative

Played integral role in improving store’s image, emphasizing assertive sales support and

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customer service.

• Implemented procedures that maximized gross revenues and bottom line.

• Handled customer problems and issues.

Levi’s Strauss and Company, Canton, MS 01/2002 01/2006

Temporary File Clerk

Played integral role in improving call center image, emphasizing assertive support and

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customer service.

• Coordinated various promotional events.

• Assisting financial analyst’s with filing, organizing, and photo coping

• Communication organizing faxes, and sending emails

Truly’s Family Medical Clinic 01/2000 12/2005

Part Time Medical Assistant

• Greet and Assist patients with appointment scheduling .

• Answer phone lines with excellent verbal communications.

• Friendly interact with patients and staff.

• General understanding of medical and accounting skills.

AT&T, Jackson, MS. 05/2000 – 12/2001

Team Leader for one of the World’s Largest Telecommunications Company of Residential,

Wireless and Business Telecommunications based on consistency, and performance.

Monthly Incentive recipient for Business Line Sales

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Sales Agent of the quarter (Region 6) 2000 out of 24 Sales Agents

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Promoted to Team Leader 2001

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Ranked #2 in the branch out of top 3 Team Leaders 2001

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Mentored new sale agents in Jackson Metro

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Highest percentage of business line calls.

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Ranked in top 2% of the branch with maintaining 10k sales goal.

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EDUCATION

Jackson State University, Jackson MS 2003 2010

Bachelor of Science/Biology, 2010

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Academic Scholar

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