Customer Service Marketing

**** ********* ***** . ********, ** *****

Phone 513-***-**** . E-mail **********@*****.***

Jillian Lenczicki

Objective

Seeking to obtain a position that allows me to use

my educational and customer service background to

further myself in a marketing career

Education

Northern Kentucky University

Bachelor of Science in Marketing

Work experience

June 2010- September 2010 Vito's Catering

and Cotters Restaurant

Office administrator

Discuss catering needs and menu options with

clients and communicate via phone or email

Prepare catering quotes for events

Organize outline for each event to ensure proper

execution among team members

Prepare equipment lists for each event and ensure

everything that is needed on site is packed

correctly

Prepare work orders and meet with head chef to

discuss menus for each event

Attend events as a team leader

Determine staff member's strengths and weaknesses

and designate roles at each event accordingly

Assist with marketing materials for the restaurant

Assist servers by taking food or drinks to tables

Greet guests and seat them to their tables

April 2009-May 2010 Capital Veterinary

Referral & Emergency Center

Receptionist and Office Assistant

System used: DVMax My level:

Intermediate

Main duties included: Handle client questions with

emergency situations; Schedule vet and surgery

appointments; Prepare and maintain medical records,

file customer charts; Admit/discharge emergency and

referral patients; Computer operations; Financial

transactions; Clean & maintain lobby and front desk

to be appealing and inviting to clients; Review

accounts receivable list weekly, send letters to

customers for overdue accounts and report to

collections as needed; Order prescription food

items for hospital and patients; Order office

supplies, as needed (compare several company's

prices and find supplies to minimize costs to

hospital)

Created a new manual for day-to-day duties of the

front desk staff

Required to work evenings, weekends and holidays as

the hospital is open 24 hours a day, 365 days a

year

October 2008-April 2009

Petlovers Animal Hospital

Receptionist

System used: Intravet My level:

Advanced

Main duties included: Handle client questions,

schedule surgery/vet appointments, grooming, and

boarding; Prepare and maintain medical records,

file customer charts; Admit/discharge patients for

vet appointments, surgery, grooming, and boarding;

Filling prescriptions; Computer operations;

Financial transactions

Participate in and lead weekly staff meetings

Created new travel sheet for hospital (using

Microsoft Excel)

December 2000- October 2008 Eastgate Animal

Hospital

Receptionist and Office Assistant

System used: Intravet My level:

Advanced

Main duties included: Handle client questions,

schedule surgery/vet appointments, grooming, and

boarding; Prepare and maintain medical records,

file customer charts; Admit/discharge patients for

vet appointments, surgery, grooming, and boarding;

Filling prescriptions; Computer operations;

Financial transactions; Customer mailings; and Help

head technician keep track of, order, and enter

inventory items as they are received

Marketing duties included: Assist owners with

Marketing concepts for the animal hospital;

Designed a brochure for the hospital (using

Microsoft Publisher); Assist in keeping website for

hospital updated

Volunteer experience

April 2010- current: Volunteer with Franklin

County Children's Services as a mentor for a child.

I meet with her several times a month and find

positive, enriching activities for us to do.

June 2002- current: Volunteer with Labrador

Retriever Rescue of Cincinnati. Duties include

reviewing applications sent in by families or

individuals, calling veterinarians to verify pets

of applicant are maintained, approving or declining

of applicants to adopt a pet, working one-on-one

with families to select a pet that best fits their

family's lifestyle, following up with family after

adoption. I also helped organize fundraising

events, promote events to adopters and the general

public and set up at the events.

January 2006- July 2008: Volunteering at multiple

facilities with my therapy dog. We have gone to

Cincinnati Children's Hospital to visit patients in

various wards and attend events in Cincinnati

teaching about and promoting pet therapy program.

We also visit a local adult daycare facility and

interact with clients of the facility.

Interests and activities

Volleyball: Milford Junior High & Milford High

School

National Honor Society: Milford High School

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