Manager Customer Service
Resume:
Jeremy Eissens
abj033@r.postjobfree.com
Professional and dedicated individual with over 6 years of restaurant management experience. Proficient in all aspects
of restaurant management to include cost control, guest relations, employee supervision, and quality assurance in full
service establishments. Experience applicable to several fields to include retail, dining, and management applications
where customer service and accountability are paramount.
WORK EXPERIENCE
Kelly’s Tavern Port Warwick – Newport News, VA May 06 – Sept 10
Dec 09 – Sept 10
General Manager: Oversaw daily operations for a full service casual dining bar/restaurant responsible for total annual
revenues over $1.5 million. Efficiently managed a work force of 40+ individuals by implementing improved
management techniques and incentives. Controlled all levels of cost through tenacious inventory control and
aggressive P & L observation.
• Improved guest relations through hands on interaction and regulars awards ceremony
• Played huge role in local community by involvement in several charities and organizations which
improved public relations, e.g. American Cancer Society, Mariner’s Museum, Hampton Cup
Regatta, Port Warwick Merchant Society
• Orchestrated a 99.8% score on routine health inspection, as noted by Regional Manager, “Best score
ever seen in company”
• Achieved lowest beer/wine, liquor, and food costs several months out of 10 locations.
Apr 09 – Dec 10
Assistant General Manager: Responsible for all aspects of front of house management to include recruiting work force,
scheduling, maintaining high company standards for guest relations, and controlling bar costs.
• Successfully improved bar sales by implementing daily specials which increased bounce back
business
• Effectively reduced labor by 25% through concise employee scheduling
• Consistently performed above and beyond company standards while bartending; highest solo shift
totaling $2600 worth of sales
Sept 08 – Apr 09
Kitchen Manager: Oversaw all aspects of high volume kitchen while maintaining food costs, quality control, and
exacting standards of company.
• Played major role in creation of 2 separate menus for the entire 10 location company
• Investigated price structures by cost comparison resulting in 20% food cost reduction and improved
yield
• Consistently produced high quality meals through rigorous execution all within the company timing
standards of under 8 minutes from order to delivery
• Reduced food waste through improvements in prep, cook, and inventory checklists
May 06 – June 07
Bartender & Manager on Duty: Assumed dual role as bartender and front of house floor manager for company’s 9th
location.
• Displayed natural talent for leadership that was instantly recognized by management which lead to
first of bar staff to be trained as a floor manager
• Laid the foundation for repeat guests through personalized and fast execution of bartending duties.
• Assigned duties of bar manager to include inventory and cost control
Kelly’s Tavern Hampton – Hampton, VA June 07 – Sept 08
Assistant & Kitchen Manager: Played major role in attracting, hiring, and training of 50+ opening staff for company’s
10th location. Responsible for all aspects of management and when asked, took on the responsibilities of kitchen
management.
• Charged with improving sales through creation of bar menus and specials programs
• Achieved Food Safety certification August 08
• Self taught kitchen management techniques as a result of no official training program
• Assigned general management responsibilities often as general manager was responsible for two
locations
Delargy’s Bistro – Hampton, VA Jan 04 – Apr 06
Lead Bartender & Shift Supervisor: Responsible for all ordering of bar supply, guest assurance, creating bar menus,
and excellent service in a fine dining environment.
• Introduction to the restaurant business proved to be a career path
• Learned the integral parts of a full service restaurant through consistent observation and
investigation
• Aided in increased bar attendance through personalized levels of guest interaction and appreciation
EDUCATION
Food Safety Certification - August 2008
Lakenheath American High School – RAF Lakenheath, England
COMPUTER SKILLS
• Microsoft Word, Excel, Publisher, and Power Point
• Corel Paint Shop Pro
• Social Network Marketing
• Aloha POS System Programming
REFERENCES Available upon request
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