Customer Service Sales

Willie C Ward

***D Guilford College Rd

Greensboro NC 27409

H: 336-***-**** abj025@r.postjobfree.com

C: 336-***-****

Summary

Flexible, disciplined individual, with an ability to empathize with others;

A professional with a diverse background. Proficient in Microsoft Office,

and adaptable to learning new software programs, with a typing speed of 60

wpm. Able to win others over with great customer service.

Professional Experience

All Stars Group LLC

2/2009-present

Medical Records Specialist

Working in Mental Health Agency, as administrative support personnel

. Designed a Medical Records database

. Maintained a Electronic Medical record log

. Answers a multi-line phone system

. Files medical notes, and supplies notes for Billing, also ensures that

notes are signed and dated.

The Budd Group 8/2005-

1/2009

Security Guard

Worked for a reputable security company at various sites

. Provided protection to various sites

. Checked individual ID's for authorization into facility

. Patrolled parking areas for unauthorized individuals

. Provided visitor information, as well as authorization into the

facility

National Linen Service

7/2004-8/2005

Load Builder/Warehouse Worker

Worked with a Linen company in the warehouse

. Assisted Route Sales Drivers in building loads for sales for the day

. Printed invoices for Route Sales Drivers

. Built loads for Sales Drivers

. Assisted in unloading soiled linen

First Health

9/2000-

4/2004

Claims Processor/Helpline Representative

Worked processing insurance claims

. Maintained 98% accuracy on processing insurance claims

. Assisted Helpline calls, to maintain call averages to 85% as set out

by the state of New York

. Processed prescription insurance claims for Seniors

. Processed renewals insurance coverage

Education

Business Administration

Hudson Valley Community College

Certifications/Training

Medical Transcription Certificate

Intensive 135 hour transcription course

Volunteer Activities

Speak Publicly for faith-based organization

Community service each month with a faith-based organization.

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