Customer Service Manager
Resume:
Lori Fout
Tipp City, Ohio ****1
abj01f@r.postjobfree.com
Objective:
To obtain a part-time position where interpersonal and organizational
skills, creative problem solving, team playing, and attention to details are a
part of the job.
Work Experience:
09/01 to Belcan TechServices – Miamisburg, Ohio
Present Technical Recruiter
• Responsible for recruiting and hiring technical individuals to work at
customers' facilities.
• Work with hiring managers to gain knowledge of qualifications of
openings.
• Screen candidates both over the phone and in person.
• Explain benefits and company policies to candidates.
• Negotiate bill rates with customers and pay rates with employees.
• Coordinate start dates.
• Train new recruiters.
7/00 to Southpaw Enterprises, Inc. - Dayton, Ohio
9/01 Customer Service Supervisor/Accounts Payable Specialist
• Responsible for managing the customer service department for a
catalog sales company.
• Supervise 2 customer service representatives.
• Answer incoming calls from customers placing orders.
• Troubleshoot problems with billing and shipping.
• Advise customers as to what products they would need to make
another product functional.
• Analyze open sales reports to determine problem areas within the
department.
• Responsible for all aspects of Accounts Payable.
• Work closely with purchasing and receiving to verify payment is to be
made.
• Assist in preparation of financial statements, including adjusting journal
entries.
• Perform bank reconciliations.
• Assist Accounts Receivable when needed.
• Process payroll when needed.
8/97 to RDS, Inc. - Dayton, Ohio
7/00 Technical Recruiter
• Responsible for recruiting and hiring technical individuals to work at
customers' facilities.
• Work with hiring managers to gain knowledge of qualifications of
openings.
• Screen candidates both over the phone and in person.
• Conduct and/or attend interviews at customer locations.
• Explain benefits and company policies to candidates.
• Negotiate bill rates with customers and pay rates with employees.
• Coordinate start dates.
• Train new recruiters.
• Coordinate the Employee Referral Program.
9/96 to Star Rent A Car - Dayton, Ohio
8/97 Assistant Manager
• Started as a Manager Trainee and promoted to Assistant Manager
within four months.
• Responsible for providing excellent customer service.
• Scheduled reservations.
• Maintained vehicles.
• Serviced accounts.
• Scheduled deliveries.
• Managed delivery drivers.
• Managed a fleet of 70 cars.
• Handled billing issues.
• Hired and trained new employees.
Education:
Wright State University Fairborn, Ohio
B.S. Business 1996
Major: Human Resource Management
Computer Skills:
EZ Access, SmartSearch, Windows, Microsoft Excel, Microsoft Word,
MAS90 and Quicken.
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