Administrative Assistant Quality

Lovina J. Farden

*** ****** **** - **** ****** - Illinois - 61611

Phone: 309-***-**** email: ********@*****.***

Objective: To obtain a position as a Health Information Specialist

Skills: Proficient in Microsoft Office suite applications, 3M Encoder,

McKesson, Analyzer, Typing Speed: 65 WPM

Professional work experience:

Quality Measurement Assistant - OSF Home Care: May 2010 - Present

. Reports directly to the Division Director of Quality and Director of

Performance Improvement to support the development, process management,

maintenance and use of quality outcomes for all Decision Support data and

applications.

. Enterprise Administrator for the Healthstream Education portal.

Responsible for creating course descriptions, managing courses and

creating exams. Managing student profiles and transcripts.

. Designs spreadsheets and databases to facilitate data collection and

analysis for Home Care and Hospice departments.

. Serves as System Administrator for Quality and Decision Support

databases. Trains and assists users. Works with vendors to upgrade and

make system configuration changes.

. Obtains indicator performance data from various sources, including

databases, spreadsheets and information systems. Formats data for upload

into the Quality and Decision Support applications.

. Creates surveys and analysis reporting of data for Quality improvement.

. Obtains patient data using McKesson and Analyzer to verify proper medical

codes and trends.

Training Coordinator - Caterpillar Incorporated: Jan 2007 - May 2010

. Administer enrollments for Service Training Classes: enrolling over 3000

students annually ensuring capacity.

. File management: archived and managed over 5,000 records for the media

library.

. Media Coordination: Responsible for the publishing of media, coordinating

printing services with vendors and maintaining the electronic media

library, which consists of over 2000 media records.

. Reconciled $300,000 in account receivable journal entries monthly:

reviewing, processed and submitting invoices.

Administrative Assistant - Caterpillar Incorporated: July 1999 - Dec 2006

. Provided exceptional organizational support for three department

managers: managing calendars: coordinating travel: expense book

reconciliation.

. Green belt team lead for an office copier 6 Sigma project, annual savings

$500,000.

. Maintained a project management database using MS Access and provided

project management reports to supervisors, working in collaboration with

6 Sigma Blackbelts.

. Managed office supply expenses: decreasing expenses $20,000 monthly.

. Extensive filing and administrative tasks: supporting a department of 300

employees.

Sales Account Representative - B.A.T. Office Products: April 1996 - July

1999

. Responsible for managing a database of 400 accounts and grew the business

from $4,000 monthly sales to $20,000 per month in six months. Selling

office supplies and furniture for a central Illinois territory.

.

Education:

2010 Illinois Central College - Medical Coding Certificate (AHIMA

accredited provider)

1991 Illinois Central College - Associate in Business Management (A.A.S)

1985 Illinois Central College - Accounting Certificate

Professional Memberships: AHIMA, AAPC

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