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Customer Service Quality Control

Location:
Buffalo, NY, 14227
Posted:
October 03, 2010

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Resume:

William Miller

Cheektowaga, NY *****

abizyx@r.postjobfree.com

William Miller

Mobile Phone: 716-***-****

Secondary Phone:

E-mail: abizyx@r.postjobfree.com

OBJECTIVE

I am currently looking for a Recruiting/HR position. I feel with my

experience, dedication and work ethic, I would be an asset to any company

given the opportunity.

WORK EXPERIENCE

Recruiting and Retention NCO

April 2005 - present

South Carolina Army National Guard Goose Creek, SC

Government and Military

I am a Recruiting and Retention NCO for the South Carolina Army National

Guard. I have been in my current position for over 5yrs. My job includes,

but not limited to: recruiting, spreadsheets, mission, goals, deadlines,

cold calls, interviewing and assistant supervisor. I have always met or

exceeded mission. My attributes include; organization, time management,

efficiency, combined with this and my eagerness to learn at a competitive

fast pass makes me efficient with any task given. I'm also a certified

instructor and have presented many blocks of instruction and presentations.

My computer skills are intermediate to expert with Microsoft Word, Excel

and Powerpoint. I have used many web based applicant tracking systems

through my time with the military. I have also recruiter at several

different colleges including the Citadel and College of Charleston.

Account Management, Logistics, Human Resources

September 2003 - March 2005

New York Army National Guard Buffalo, NY

Government and Military

Working Active Duty for the NY Army National Guard B co 152 Eng.

Handled pay issues. Logistics (ordering supplies, distributing equipment,

organizing supply room, tracking fuel usage, equipment operator, managing

drill schedule's and activities). I assisted in all the day to day

operations of a 160 man unit. I received the Army Accommodation Medal and 2

promotions during my time with the unit for my efforts. I am very skilled

with a computer and a natural born leader. I strive for perfection and am

very organized.

Warehouse/Delivery

October 2002 - December 2003

Derigo Sales Cheektowaga, NY

Wholesale Trade/Import-Export

Warehouse worker and delivery driver for a distributor.

I would pull orders out of the warehouse that were received by the company

from clients. Check order accuracy after they have been pulled. Stock the

warehouse and load vehicles. Assist in ordering product.

Manufacturing and Assembly

July 2002 - March 2003

Derrick Corporation Cheektowaga, NY

Manufacturing - Other

Prep, assembly, quality control of mining equipment

I was in charge of quality control of mining equipment pieces that came off

of the micro blasting process. I checked to make sure that all areas of the

product were properly coated. After they were completed, the pieces were

hung on racks and moved to the paint prep area. In this area we used large

cranes to move the larger objects from area to area. We prepped them for

primer by taping off area's that were not to be coated. Once they came out

of primer and the oven were sanded them and caulked all openings between

welds to insure the integrity of the product. After they were painted with

the final coat they were placed into the oven and delivered to assembly. I

was also certified to handle chemicals that were used during this process.

Credit Card Collections Specialist

February 2001 - July 2002

NCO Financial Systems, Inc Eggertsville, NY

Financial Services

Collections specialist, customer service

I collected on several different credit cards and personal loan accounts. I

was collector of the month several times. I was moved to special projects

because of my drive to reach my goal. I helped train new employees just

coming onto the floor. I spent several hours a day on the telephone and

computer. I am very good with customer service and helping debtors figure

out how to get something paid.

EDUCATION

Some College Coursework Completed,

3 2008 - I have not graduated

Grantham University Online Degree Program

Currently taking courses towards my associates degree. I have 48 credits

out of the 63 needed to finish with my associates.

Some College Coursework Completed,

9 2006 - 4 2007

Central Texas College Killeen, TX

Took several coursed towards my AS Degree in Computer Science/Information

Technology. Transferred to Grantham University.

CERTIFICATION

Certified Instructor

5 2005

Personal Education Center, Camp Robinson AR

I successfully completed a 5 week Army Recruiting Course which certified me

as an Instructor.

General Construction Equipment Operator

9 2002

US Army

Completed a 6 week course on construction equipment operation/service.

Operate 2 1/2 and 5 ton dumps, front loaders, dozers, graters, water

trucks, limited forklift, limited semi operations loading and securing

vehicles for transport. Also completed Basic Combat Training and several

advanced hand to hand combat courses provided by the FBI.

SKILLS

Recruiting/Collections/Manufacturing/Distribution/Customer Service

Expert

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

South Carolina Army National Guard

New York Army National Guard

National Guard Association

CAREER HIGHLIGHTS

I have received several awards for meeting or achieving yearly recruiting

missions. I have been promoted through the ranks as fast as possible within

accordance to the current Army regulations.

REFERENCES

Ray Tanner

Store Front Commander South Carolina Army National Guard

843-***-****

Professional

Stanley Cox

Trident One Stop

843-***-****

Professional

Wesley Wesolowski

J. Kelly Sealer and Blacktop

716-***-****

Personal



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