Denise Featherstone

**** ******* ******

Billings, MT 59102

406-***-****

Highlights of Qualifications

. Awarded for Exceptional Customer Service

. Self-motivated and responsible

. Personable with excellent communication skills

. Well organized and computer literate

. Experienced and highly skilled trainer/motivator

Administration & Management

. Created an entire office from the furnishings to the computer

programming needed to run a department

. Coordinated and trained staff of over 75 volunteers

. Organized Convocation for over 100 students

. Scheduled medical flights to and from medical facilities mediating the

care of the patient

. Designed curriculum for computer classes K-College

. Developed recycling program and donated funds raised to Ronald

McDonald House and Zoo Montana

. Managed a Cable Office including all cashiering, billing and

scheduling components

Instructional & Training

. Member of Junior Achievement Board and participating instructor

. Sponsoring teacher of city Science Fair

. Judge for over 15 years at Montana Regional Science Fair Billings

. Delegate to meet with Governor's No Child Left Behind Conference

. Certification Officer for all licensing of education students

. Supervisor of education students' sophomore practicum

. Teacher grades K-14 for over 15 years

Employment History

. Revenue Cycle Partners, LLC 4/2010-10/2010

Patient Accounts Call Center

Collections

. Billings Clinic 1/2008-4/2010

Flight Communications Center

Pre-Visit Registration

. Yellowstone Academy 6/2005-12/2010

Case Manager

Teacher/Computer MS & Graphics

. MSU-Billings 6/2003-5/2005

Administrative Assistant

Certification Officer/Education Dept.

Awards

. Montana Teacher of the Year 1994

. CORE respect award - St Vincent Healthcare

. Customer Service Awards - St Vincent Healthcare

. MSU-B bonus - work above and beyond the scope of the position

. Member of Billings Promise

. Customer Service Awards - Revenue Cycle Partners, LLC

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