Customer Service Representative
Resume:
Ashley Booker
abooker abizwz@r.postjobfree.com
Objective To obtain full time employment with a great company, that allows me to utilize my skills and good
customer service.
Microsoft Office Filing/Editing Excel 2000
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Professional Skills
Microsoft Windows Typing (40+ wpm) PowerPoint
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Microsoft Word 2000 Office Procedures AS 400
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HMS Telephone Skills Customer Service Skills
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Attending University of Phoenix, Psychology, Phoenix, AZ 2009 current
Education
Attended Texas Careers, studied Computer Office Technology, Beaumont, TX 2003 2004
Attended Lamar University, studied Computer Information Systems, Beaumont, TX 2002 2003
Attended Prairie View A&M University, studied Computer Information Systems 2000 2001
Prairie View, TX
Attended Clifton J. Ozen High School, Beaumont, TX, Received Diploma May 2000
Well rounded background in customer eligibility in Medicaid, County programs, and Charity
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Employment Skills
Maintained excellent customer relations and developed customer rapport
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Diplomatically resolved customers complaints on as needed basis
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Ability to handle PHI and HIPPA information
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Ability to follow instructions well and make decisions with no supervision
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Well rounded in verifying insurance and collecting co pay and deductibles
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Effectively developed telephone communication skills
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Ability to prioritize information
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Employment History
Account Rep, Cardon Healthcare Inc, Beaumont, TX 02/09
current
• Assist patient that are self pay patients with potential services to assist with medical bills.
• Determine eligibility for Medicaid, Charity, SSI, and County programs and complete
necessary applications to complete the cases.
• Verify patients insurance and make attempts to collect co pays and
deductibles.
Clerk III, The State Of Texas (HHSC), Beaumont, TX 06/06 12/08
Assist internal and external clients with problems and any
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questions they have regarding their cases.
Data enter cases on the data received, called clients for
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information
12/05 05/06
Able to handle problems and stressful situations in a
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professional manner.
Data Entry Clerk, Silva Network Employment (Valero Refinery),
Nederland, TX Temporary Assignment
• Input new file structure for (EHSD) Environmental Health and
Safety Department.
• Place supply order for office supplies
• Assisted Unit Secretary in budget reconciliation and other
activities.
Customer Service Representative, West Corporation, Beaumont, TX 06/04 – 11/05
• Assist customers with taking payments, troubleshooting
equipment and making necessary changes to their accounts.
• Assist pharmacist as well as members of Aetna Insurance with
claims, questions, policies and medications.
Customer Service Representative, Spherion Corporation, Nederland, TX 10/02 – 05/04
• Assist customers with questions and necessary credits due to
accounts.
• Assist employees with escalated phone calls from clients.
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