Customer Service Quality Assurance

Melvin L. Dickson

**** ******** *****

Richmond, VA 23228

Phone: 804-***-****

Work History

Securitas 2010-2010

Security Officer

Duties included providing security to clients in office buildings in the downtown Metro Richmond Area.

• Monitored lobby activity of people entering and exiting the premises

• Monitored CCTV’s for suspicious activity

• Patrolled premises, checked all floors to maintain safety and security

• Foot patrolled clients parking deck

• Kept a log of daily activities

Hill Phoenix 2009 - Present

Production Supervisor

Duties include interviewing new-hire candidates for possible employment, supervising eighty employees on

a daily basis in a fast paced work environment and logging all efficiency rates.

• Perform daily quality assurance reviews on products being produced

• Conduct and prepared quarterly evaluations for employees

• Process, calculate and track all incoming and outgoing inventory

• Enforce all safety rules and regulations on a daily basis

ETI / Johnson Controls 2007 - 2009

Commercial Services & Residential Plumbing

Duties included commercial plumbing installation, renovated large apartment complexes over 500

units servicing Richmond’s most historical and popular buildings.

• Supervised employee to achieve target goals and deadlines

• Performed new commercial building plumbing

• Operated machinery to perform all underground plumbing

• Improved service performance

• Motivated team to provide superior customer service to clients

• Responsible for blueprint layout, purchasing materials, rental equipment, company tools and truck

Daniels Realty 2005 - 2007

Building Engineer

Duties included maintenance and understanding the functions of fire alarm, elevator control panels,

emergency generator back up system, computer-based air conditioning controls, cooling towers and

plumbing systems.

• Addressed all warranty-related issues with contractors

• Maintained the interior and exterior of 15th floor law firm

• Assisted all tradesman in all building repairs

• Coordinated time for major work to be performed with tenants and contractors

Work History - Continued

Colonial Webb Contractors 2003 - 2005

Plumbing Foreman

Accountable for company truck, tools, all materials purchased and building layouts.

• Lead foreman over high-rise buildings and medical center to completion

• Enforced and ensured all plumbing building and safety codes were met

• Managed employees timesheets daily

Trade Staff 2000 - 2003

Plumber

Ensured plumbing installation procedures were being followed in compliance with OSHA standards and

building plumbing codes.

• Responsible for the plumbing installation of Short Pump Mall and Mercedes Benz of

Richmond

• Maintained an excellent working relationship with the builders and inspectors

Training and Certifications

• Heart Saver/ First Aid 2010

VA PSI Master Plumber, 2009 Pending

ABC Associated Builders and Contractors, Completion of International Plumbing Code update

2008

• Commonwealth of Virginia Department of Criminal Justice Services Security Officer 2003 and

2010

• OSHA 10 certification from Commonwealth of VA Department of Labor and Industry 2001

• Plumbing II and Plumbing III and Gas Code Training, Richmond Technical Center 2000

• Heart Saver CPR Training 1999

Education

Degree: journeyman plumber

School: Richmond Technical Center I, II, III and gas pipe code

Date: 1997-2000

Degree: Plumbing Apprenticeship

School: Woodrow Wilson Community College

Date: 1990

Degree: High School Diploma

School: Potomac Job Corps Washington, DC

Date: June 1988

Community Service

Basketball coach for Chesterfield County, 2003 – 2007

Motivational Speaker at Nottaway High School, 2002

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