Customer Service Medical
Resume:
Jessica E. Graves
Dillon, SC 29536
********@*****.***
Experience
Healthcare Information Mgt. Clerk (6/2010 Present)
Washington Adventist Hospital, Takoma Park, MD
• Marinating accurate database of delinquent records.
• Assisting physicians with completion of medical records.
• Assisting visitors, guests, etc. in making request for medical records or other information.
• Using case sensitive documents and software.
• Maintaining files, filing, and organizing file room accurately.
Front Office Supervisor (11/2009 08/2010)
Sacred Heart Home, Hyattsville, MD
• Prepare all admission, discharge, and transfer forms.
• Maintain an accurate resident census by name and room number,
• Screen and direct all incoming calls.
• Operate all front office equipment.
• Management of front office staff; setting monthly staff schedules; discipline and/or
dismissal.
• Using multi line switchboard.
• Orient and train new employees.
• Assign work and evaluate performance.
• Approving time records and requests for time off.
• Creating graphs and memo documents.
• Scheduling appointments for care plan conferences and tours of the facility.
• Distributing mail, shipping and receiving FedEx, UPS packages
Asst. Recreational Therapeutic Aide (02/2007 06/2009)
Clinton Nursing and Rehab Ctr., Clinton, MD
• Conduct therapy sessions to improve patients’ mental and physical well being.
• Confer with members of treatment team to plan and evaluate therapy programs.
• Counsel and encourage patients to develop leisure activities.
• Develop treatment plan to meet needs of patient, based on assessment, patient interests and
objectives of therapy.
Tax Preparer (01/2008 seasonal)
Jackson Hewitt Tax Service, Oxon Hill, MD
• Check data input or verify totals on forms prepared by others to detect errors in arithmetic,
date entry, or procedures.
• Compute taxes owed or overpaid, using adding machines or personal computers.
• Use all appropriate adjustments, deduction, and credits, to keep clients’ taxes to a
minimum.
Education
Prince George’s Comm. Coll. (Present) Hlthcare Info. Mgt/Technology
Florence Darlington Tech (2005) Criminal Justice
Georgia Military College (2004) Criminal Justice
Skills
Proficient in Microsoft Office programs: (Word, Excel, PowerPoint, Outlook, Access, &
Publisher)
Usage of Internet
50+ wpm
Experience in customer service
Ability to work with diverse operating systems: (Windows XP, Vista, Mac OSX, etc.)
Medical Terminology course completed
Experience with electronic medical records
Management/Supervision
Switchboard operator of multi line phone system
Strong oral and written communication/ computer skills
Multi Tasking
Great work ethic
Detail oriented
Personable
References
Antonio Graves (personal)
Booz Allen Hamilton: Security Specialist
*301-***-****/ email: **************@***.***
Aubre Adams (co worker)
Sacred Heart Home: LPN
*724-***-****/ email: ***********@*****.***
Talithia Miller (supervisor)
Jackson Hewitt Tax Service
Sharon Hill (supervisor)
Washington Adventist Hospital
Salary Requirements
28k 40k/ annual salary
Contact this candidate