Customer Service Manager

LAURENE J. JENNINGS

*** ********* ****

Indian Trail, NC 28079

cell 704-***-****

abizw1@r.postjobfree.com

Summary of Qualifications:

. Highly organized and detail oriented professional.

. Excellent interpersonal skills.

. Optimistic, versatile, reliable and honest.

. Effective communication and problem solving skills.

. Works well independently and in pressured situations.

Productivity Applications:

. AutoCAD

. MS Word

. MS Excel

. PowerPoint

. Medisoft

Experience:

AutoCAD Technician-ESP Associates, PA-Concord, NC 1998-2008

. Prepared field work information for the crews including

uploading/downloading data collectors

. Communicated with clients to insure schedules were kept and budgets

were met.

. Subdivision Record Platting

. House staking Plot Plans

. Boundary Surveys

. Easement/Right-of-Way Plats

. Topographic Surveys

. ALTA/ACSM Land Title Surveys

. Wetlands Mapping

. Sanitary Sewer As-Builts, Storm Drainage As-Builts

AutoCAD Technician

Jennings Land Surveying (part time) Indian Trail, NC 2006-

2009

. Same responsibilities as above

Manager- Simpson's Christmas Tree Sales- Charlotte, NC 2008

Customer service

. Manage employees

. Schedule employees

. Open, run and close cash register

. Manage inventory and place orders

Cashier-Lowes Home Improvement-Indian Trail, NC March 2009-

Present

Customer service

. Open, run and close cash register

Patient Representative-CMC Union Hospital July

2009-Present

. Respond to patient concerns or complaints

. Record patient complaints

. Assist in patient and or family care (non-clinical)

Education

State University of New York at Delhi Degree: AAS Veterinarian Medicine

Licensed Animal Health Technician

Advanced Training

2009

South Piedmont Community College

Medical Office Assistant

Medical Terminology

Medical Coding

References

Scott Hunter, PLS

Professional Licensed Surveyor - Department Manager, ESP Associates

704-***-****

Bryan Duckett, PLS

Co-worker - ESP Associates

704-***-****

Wendy Fuller

Co-worker - ESP Associates

704-***-****

Claudia Prado, PE

Professional Engineer - Stantec Consulting

704-***-****

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