Manager Customer Service

JANE A. FERRIS

**** ***** *****

AMHERST, OH. ***01

MOBIL 440-***-****)

EMAIL: abizvx@r.postjobfree.com

CAREER SUMMARY

I am an experienced proficient Administrative Secretary and Secretarial

Manager. Exceptional autonomous, systematic, and highly motivated.

Competent in working effectively under pressure. Effective communication

and creativity to elucidate and resolve departmental and customer

problems quickly and equitably. Maintained with a solid Professional

work ethic.

PROFESSIONAL EXPERIENCE

METROHEALTH MEDICAL CENTER

(Agency Employee) - Medical Reserves

7530 Lucerne Drive Suite 206

Cleveland, OH. 44130

Health Information Service / Medical Record Correspondence Clerk

Facilitated: Medical Facilities, Physicians, Court Personal, Law

Enforcement, the General Public; Identifying and providing appropriate

Medical Records and documentation in a timely fashion while ensuring

Patient confidentiality.

AMHERST HOSPITAL

254 CLEVELAND AVENUE

AMHERST, OH. 44001

ADMINISTRATIVE AND SECRETARIAL MANAGER / EMERGANCY ROOM

Switchboard Operator: Responsible for handling large volume of calls.

Facilitating all levels of the organization. Administration to ancillary

staff. Community Resource Pool liaison. Providing logical and timely

expedited communication. Establishing a Professional and personal

relationship with the customer.

Instrumental improvement of desktop icon application: Implementation of

generated phone tree data base call system. Providing immediate access to

various Community resources.

SECRETARIAL MANAGER AND INSTRUCTOR: Developed and introduced efficient

training schedule for assured and knowledgeable Secretaries. Committed to

team environmental dynamics, with the ability to contribute expertise and

follow leadership directions. Highly effective leadership, communication

and inspirational skills executed at the appropriated time. Coordinated

the interview screening of Secretarial and Management candidates. Provided

clerical support for areas of file maintenance and preparation / processing

of sensitive documentation. Secretarial Committee representative.

ACTIVE COMFORT CARE ASSOCIATE AND ADVOCATE: Coordinated and directed

Volunteers and Patient Care Tech: To process strong communication and

Customers skills. Providing staff and customer assistance. Increased

Customer satisfaction scores. Departmental Grand Mean score of 3.91 out of

4.0 exceeded overall.

FORMULATED DAILY AND MONTHLY DATA REPORTS: Submitted to all levels of

Administration. Collaborated with all levels of Administration and

Management for revision. Developed and implemented a tracking system for

Census Reporting.

TRANSCRIPTION AND DATA ENTRY SECRETARY: Physicians Orders, Discharge

Summaries, Patient Transfers - Mobil, Air-Flight, In-House, entered into

Allegra System to provide facilitated and expedited care. Successfully

interrelate with customers to generate repeat and referral business.

Improved turnaround time.

Established and monitored office supplies expenditures: Par levels 2%

below projected budget.

AWARDS: Personally honored: Company's Top Performer and Customer Service

Award. For excellence in Leadership and Management productivity.

Personally exceeded established department scores.

EDUCATION

Trained and proficient - NextGen, Allergra, Cerna, Epic, STNA, EKG Tech.

BCLS

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