Marketing Customer
Resume:
Jillian Mecca
**** ****** ****** #11-716-***-****
West Seneca, NY 14224 *************@*****.***
PROFESSIONAL Results oriented professional with extensive experience working in a marketing and an entrepreneurial
SUMMARY environment, developing lasting relationships that increase revenue potential, and who possesses a multi-
faceted, advanced skill set expanded in an international market; seeking a professional position that will
benefit from an innovative spirit.
High-caliber Presentations Focused on Outcomes Program Management
Customer Relations Specialist Innovative Problem Solving Staff Supervision
Marketing Strategist Highly Effective Networker Flexible in Dynamic Setting
HONORS/ Successfully executed marketing strategy as first intern for Architecture Firm
ACHIEVEMENTS Promoted within second month of employment with largest special needs organization in Buffalo
Completed extensive research for an international market focusing on adolescents and buying power.
MARKETING/ Buffalo Bills, Customer Relations, Orchard Park, New York
CUSTOMER Guest Services: 2009 to 2010
RELATIONS Promoted Buffalo Bills’ mission during home games by interacting with patrons
Managed Customer Relations in order to develop residual revenue sources
Tended to both individual and group needs to promote Buffalo Bills franchise
Responsible for ensuring patrons have a positive experience during the game
US Census Bureau, Buffalo New York
Enumerator: April 2009 to July 2010
• Implemented corporate strategies to increase the returns on Census reports
• Canvas selected address blocks utilizing latest technology in order to maintain the integrity of data collected
Multitasked in order to produce accurate results in an expeditious manner
Received specialized training in order to ensure strict confidentiality during data collection
• Worked independently in a timely and efficient manner
Fisher-Price, East Aurora, New York
Consumer Relations Associate: October 2007- September 2008 Inventory Clerk: Dec. 09- Jan 2010
Maintained database integrity by inputting appropriate terminology and monitoring inconsistencies
Utilized corporate coding to ensure accuracy of information in order to maintain effective marketing
strategies. Experience with CATS system.
Resolved customer complaints by utilizing corporate strategies to maintain high customer satisfaction
Responsible for up-to-date product information in order to adequately respond to market needs.
Madame Tussauds, London, England
Operations Assistant: April 2006 - December 2006
Responsible for marketing as a Commercial Team member, utilizing photography and corporate strategies
Customer Relations Specialist focusing on retail merchandizing and marketing, program development
Consistently met revenue, volume, and development targets
Multitasked in a high volume, fast paced environment in order to meet corporate expectations
Wendel-Dushscherer, Architects and Engineers, Amherst, New York
Marketing Intern: January 2004 - May 2004
Selected as first Marketing Intern for firm
Developed marketing strategies based on market research in order to increase customer volume
Presented detailed listing of potential clients to president of the firm
RELATED People Incorporated, Buffalo, New York
EXPERIENCE Team Leader:, October 2004 – September2005
• Responsible for instruction and supervision of residents, development and implementation of consumer goals
• Provided leadership to support staff to ensure completion of projects
Cradle Beach Camp, Angola, New York
Counselor: June 2000 - Present
• Created and implemented educational programs to stimulate intelligence and creativity in a multicultural
setting
• Supervised staff of 20 during camp operations, ensuring program integrity and development
EDUCATION SUNY Buffalo State College, Buffalo, New York London Metropolitan University, London, England
Bachelor of Arts, 2004; Master of Arts, 2006
Major: Public Communication, 3.3 GPA Major: Marketing
Concentration: Public Relations Focus on Research
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