Training Manager

John M. Gonos

*** ******** *****

Kent, OH *****-3418

330-***-**** (home) abizu1@r.postjobfree.com

330-***-**** (cell)

CAREER PROFILE

A consummate and innovative business leader with outstanding planning,

motivational, team building, negotiating, mentoring, and communication

skills. Recognized for innovation in creating training programs and

solutions that are responsive to diverse operating needs to achieve

business objectives.

AREAS OF EFFECTIVENESS

. Leadership

. Event Management

. P&L Management/Training

. Revenue Growth

. Mentoring

. Performance Management

. Problem Solving and Analysis

. System Training

. Needs Analysis

. Sales Training

. Facilitation and Presentation

. Management Development

.

CAREER PROGRESSION

Hewlett Packard Palo Alto, CA

2010 to Present

Fortune 20 Manufacturer of commercial and consumer electronics, business

solutions and integrated data networking and storage solutions.

Customer Experience Manager

Responsible for product quality and the total customer experience for

very large corporate accounts in Cleveland and Pittsburgh. Accounts

represent the top 1000 HP clients.

. Manage accounts with $100M plus IT investments with HP.

. Liaison between customer contacts and HP organization for problem

resolution and business growth.

. Member of strategic teams designed to assess business needs and

drive HP growth through large corporate accounts.

. Analyze equipment performance metrics and provide proactive plans

to reduce downtime and identify potential performance obstacles.

North Coast Training Kent, OH

2006 to Present

Retail operations and Training and Development Consultant.

Owner

Performed on-site consultant services for businesses on a wide range

of topics including but not limited to; Team Building, Gap Analysis,

Presentation Training and Preparation, Selling Skills and Retail

Operations.

. Conducted on site training sessions.

. Facilitated team building sessions and presentation delivery

sessions.

. Led team and one on one meetings to assess gaps and

recommend/design training to close gaps.

. Provide business mapping for start up retail businesses.

. Mentor business leaders to improve team dynamics and drive

productivity.

John M. Gonos

Page Two

InkStop, Inc. Mayfield, OH

2007 to 2008

Specialty retailer of ink toner, PC consumables, and media with 150+ units

in 13 states.

Director of Operations & Training

Spearhead aggressive growth for start-up retailer to achieve solid

profits with surging revenues by driving 500% growth in the first

year. Executive in charge of daily operations.

1. Authorized and implemented complete online policies and procedures

for operations by reviewing government guidelines to ensure

adherence and by collaborating with all corporate departments to

identify opportunities for improvement.

2. Designed / implemented new employee training program and

established program in 18 training locations across the

organization.

3. Drove 500% growth by opening over 100 units in the first year.

Value City Department Stores Columbus, OH

2006 to 2007

Stores that offer a wide assortment of designer, department, discount, and

specialty store deals located in seven states.

Director, Operations, Services and Training

Charged with full P & L responsibility, customer services, impulse

selling and associate training.

. Captured incremental $400K in revenues in first six months by

conceiving, developing, and launching comprehensive selling program

(that included training and follow-up) for 113 locations for

training in extended warranties and magazine subscriptions.

. Re-wrote annual business plans and developed/implemented system of

key-performer indicators to identify opportunities for growth and

improvement in each unit.

. Implemented a Guest Issue Tracking system to identify areas of

opportunity at customer touch points.

OfficeMax Cleveland, OH

1989 to 2006

Company's principal activity is to operate high-volume, deep-discount

office superstores. OfficeMax has 900+ stores in 49 states with $8B in

annual revenues.

Director of Training and Development

2001 to 2006

Responsible for all training and development initiatives for 25,000

remote learners and 1400 corporate users. Creation and delivery of

end user training and support programs for product knowledge,

operations / systems training, and management / leadership development

through a blended learning approach.

. Designed, wrote, and created a blended learning solution for

OfficeMax, Inc. that included the development and launch of an

online university that had 1,000,000 courses taken by 25,000 remote

learners the first six months in existence. Designed program to

provide remote learning and tracking of all learning activities.

. Honored as 2004 Telly Awards Finalist for a video-based learning

vignette produced for product knowledge.

. Designed, wrote, and produced annual product knowledge seminars

held in 50+ locations over a ten-week period that included 20 video-

based learning vignettes produced specifically for the seminars.

. Produced PKTV that was an annual series of product knowledge videos

and featured professional hosts and vendor representatives.

John M. Gonos

Page Three

OfficeMax (continued)

Director of Operations

1996 to 2001

Directed strategic plans, managed operations and service delivery,

drove organizational development, and implemented cost saving

initiatives. Operational liaison between corporate support

departments and field organization.

. Captured $2.6MM in payroll savings by designing and implementing an

automated receiving system that allowed locations to receive new

merchandise via hand-held scanners.

. Reaped $1MM in payroll savings by devising and executing an

automated physical inventory process that utilized hand-held

scanners.

. Drove $2.5MM in sales in the first year of implementation of a

Business Leasing Program.

Store Manager Cuyahoga Falls, OH

1989 to 1996

. Most profitable unit two consecutive years.

. Increased sales $1MM per year for seven years.

. Exceeded annual shrink goals each year.

. President's Club Member.

EDUCATION

BA; Advertising, Kent State University; Kent, OH

CERTIFICATION

Development Dimensions International (DDI) Certified Facilitator

Graduate of Gallup's Great Manager Program

PROFESSIONAL AFFILIATION

American Society of Training and Development (ASTD)

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