Customer Service Quality
Resume:
Kenneth M. Barnard
Loves Park, Illinois 61111
779-***-**** (Cell Phone)
815-***-**** (Residence)
abiztq@r.postjobfree.com
Career Objective
To obtain a full time position where I can grow with the company and help
improve all aspects of the job.
Qualifications
I have exceptional customer and interpersonal skills. Employed as a
Production Supervisor at Amerock 2000-2005 until plant closed. Production
Supervisor at Modern Plating 2007-2008. Completed and received
certification as a lean leader and team based cells. I have held Kaizen
events. Helped in implementing ISO 9001 quality standard, worked with
yearly budget, and never ran over cost, very cost effective. I currently
have my Illinois state CNA certificate.
Work History
Goldie Floberg
58 East Rockton Road
Rockton, IL 61072
DSP-A April 2010 to Present
Responsibilities include:
1. Help residents with every day living actives
2. Take to doctors visits
3. Take shopping for grocery and personal supplies
4. Manage there expenses
Park Strathmoor
5668 Strathmoor Drive
Rockford, Illinois 61107
CNA February 2010 to March 2010
Responsibilities include:
1. Get residents up and changed for breakfast
2. Shower and shave them
3. Take vitals signs
Menards
1600 West Lane Road
Machesney Park, Illinois 61115
Morning Stocker/ Sales December 2008 to February 2010
Responsibilities include:
1. Put stock away
2. Face shelves
3. Help customers
Modern Plating Corporation
701 South Hancock
PO Box 838
Freeport, Illinois 61032
Production Supervisor October 2007 to October 2008
Responsibilities include:
1 Line up Work
2 Control Overtime
3 Improve processes
4 Check on production levels
5 Perform Chemical ads to production lines
6 Ensure that the workplace is free from safety hazards
7. Maintain the quality system within compliance of ISO 9001 standards
Planet Earth Antifreeze
6307 Material Ave.
Loves Park, Illinois 61111
Delivery Driver October 2005 to October 2007
Responsibilities include:
1. Sales recruiting new business
2. Give written quotes
3. Collection of payments
4. Test and mix solutions
5. Load and unload truck
6. Deliver product in a friendly and timely manner
Key Accomplishments include:
1. Top seller
2. Improve routes
Amerock Corporation, division of Newell Rubbermaid (ISO 9001 Certified)
4000 Auburn Street
Rockford, Illinois 61101
Production Supervisor September 2000 to September 2005
Utility Coordinator-August 1998-September 2000
Tec mire Machine Operator-August 1997-August 1998
Set-up Associate in Molding-August 1990-August 1997
Furnace Operator-June1986-August1998
Responsibilities include:
1. Oversee operations of a $100M assembly and finishing division to ensure
superior customer service and product quality.
2. Control the cost of operations by eliminating waste and reducing scrap,
extra operation and machine down time.
3. Improve overall profitability by implanting cost reduction and improving
productivity.
4. Ensure the work place is free from all safety hazards
5. Maintain the quality system in compliance with ISO 9001 standards.
5. Utilize the talents of all associates through the use of Lean
Manufacturing principles and 5S program
6. Ensure that we make customer orders correctly and timely.
7. Fill in for Supervisor in their absences.
8. Fix and adjust associates pay.
9. Utilize the talents of all associates through the use of Lean
manufacturing principals.
10. Maintain and quality system in compliance with ISO 9001 Standards.
Key Accomplishments include:
1. Maintained customer service levels for delivery at 99% and for product
quality at 99%+.
2. Improved overall productivity of operations by 15%.
3. Designed staffing models and level load plan that has aided in the
reduction of overtime by 50%.
4. Led four Kaizen events that resulted in a $50K cost savings and improved
product flow.
5. Implemented Lean manufacturing principles and ISO 9001 quality standards
in the window assembly division.
6. Developed training that enable ISO 9001 quality standards compliance
7. Worked with yearly budget, never ran over budget, very cost effective.
References
Available upon request
Contact this candidate