Tiffany Green

*** ***** ****** 850-***-****(home)

Quincy, FL 32352 850-***-****(work)

Tiffany Green

Objective To obtain a position that will allow me to demonstrate my

years of customer service experience.

Experience 03/2006- present Department of Education

Tallahassee, FL

Administrative Wage Garnishment Unit (AWG)

Staff Assistant

Provide administrative support for the professional staff

of the Recover y Unit in activities supporting the AWG

Unit.

Maintain current information of federal regulations and

OSFA procedures.

Manage Access database for information and reporting

processes.

Process incoming and outgoing correspondence and mass

mail outs.

Review and process monthly reports in support of the AWG

process.

Provides Customer services to borrowers, employers, and

other OSFA staff.

Copies, sorts, and files documents as needed.

Reviews and analyzes recovery information and prepares

drafts of correspondence to borrowers, employers, and

other staff.

6/2005-03/2006 Department of Education

Tallahassee, FL

Administrative Wage Garnishment Unit (AWG)

Employment Verifier (Temporary Employee)

Verified employment status with employers and employees

with defaulted student loans.

Provided quality control for accounts being processed by

Program Specialist.

Pre-Package Notices Prior to Wage Withholdings and Orders

to Withhold Earnings for massive mail outs.

Reviewed & updated confidential information pertaining to

borrowers in the AWG database and in Northwest.

10/2004-06/2006 Department of Education

Tallahassee, FL

Administrative Wage Garnishment (Hearing Unit)

Clerk Typist (Temporary Employee)

Logged incoming & outgoing hearings and hardships into

the access database & NWRC.

Reviewed hearing documents to ensure compliance

w/applicable statues and regulatory requirements.

Review, mail, or fax hearing updates to borrowers giving

current statuses.

Prepared legal binders for Hearing Specialist and

Department Legal Attorney prior to scheduling hearings.

Prepared & mailed all approvals, denials, 15-days

letters, extensions and waiver letters to borrowers.

Prepared & imaged closed hearings once hearings are

resolved.

Provided administrative assistance by screening calls &

securing information securing information so the correct

information was given or redirected to appropriate

sources.

07/2004-10/2004 Department of Education

Tallahassee, FL

Subrogation Unit

Subrogation Clerk Typist (Temporary Employee)

Organized & prepped defaulted student loan accounts to

regulations to forward to USDOE.

Retrieved and copied borrowers original promissory by

Subrogation Supervisor.

Reviewed files in Northwest Regional Data Center (NWRDC)

to locate student information.

Prepared closed Subrogation files for imaging.

Education 2003-2004 Bethune-Cookman College

Daytona Beach, FL

2005-present Tallahassee Community College

Tallahassee, FL

Interests Computers and assisting others through customer service

Reference upon request

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