Kathleen Miele

**** **** ******* *****, ****** Hills, CA 91301

818-***-**** (Home) ~ 818-***-**** (Cell) ~ abizs2@r.postjobfree.com

Seeking to obtain a full time position as a Office Support Assistant

in a company which will offer a

variety of challenges and responsibilities where my skills and

abilities, can be fully utilized.

Qualificat Excellent ability with providing high quality clerical and office

ion assistant support to multi-team members including answering a high volume

Summary: of telephone calls, ability to deal with difficult customers and

communicate effectively, typing of letters, reports etc, photocopying.

Extremely effective verbal and listening communication skills. Extensive

computer skills, including spreadsheet and word-processing programs at a

high proficient level.

? Excellent Organizational Skills ? Computer proficient

? Word, Excel and PowerPoint skills ? Superior phone skills, 6-line

systems

? Created and maintained efficient filing systems ? Typing 55+, Letter

composition, typing and

? 10-Key Calculator (by touch) proofreading

? Analytical solving skills, good decision making skills

Work Receptionist

Experience Implant Direct, Calabasas Hill, CA May 2008 - present

: Responsibilities include: Answer telephone inquiries promptly on a

multi-line instrument and route caller to appropriate individual or

department, using judgment of urgency, announce messages over intercom

system, take clear messages and pass these promptly to the appropriate

employee. Receive, sign for, date stamps, sort and distribute incoming

mail. Provide reception duties involving face to face contact for

visitors and clients in a responsive and courteous manner. Maintain

paper supply for Xerox machine and printer. Provide efficient data entry

and schedule meetings. Assist Human Resources with Attendance Calendar

updates and Payroll processing. Provide clerical support to management as

needed. Compiled a list of employees and their phone numbers improving

efficiency in responding to caller inquiries. Update and maintain

Employee Extension Log, Daily Missing Person Log, Accrual and Overtime

Log and Applicant Log. Type response letters to applicants in a timely

manner. Train other staff members on front desk coverage including

proper handling of telephone and visitor inquiries.

Temporary Receptionist @ Implant Direct

CrossRoads Staffing Inc., Thousand Oats, CA February 2005 - May 2005

Secretarial duties including: answering telephone inquiries, greeting

visitors, updating and maintaining Applicant Log and Accrual and Overtime

Log, typing applicant response letters, announcing messages over intercom

system, receive, sign for, date stamp, sort and distribute incoming mail.

Assist management personnel as needed with creating Excel spreadsheets

and Word documents. Book and reserve conference rooms.

Customer Associate/Casher

PetSmart, Westlake Village, CA December 2007 - February 2008

Provided friendly and courteous assistant to customers, completed cash

and credit transactions, responded to telephone inquiries regarding

products and services.

Caregiver for terminally ill father December 2006 - November 2007

Temporary Secretary December 2006 - March 2007

OfficeTeam, Westlake Village, CA

Assigned to work at various companies providing excellent secretarial

support. Duties varied according to job assignment including, but not

limited to, answering multi-line telephones, greeting clients,

photocopying, and filing, date stamping and sorting mail and faxing

documentation.

Kathleen Miele

Page 2

Senior Office Assistant February 2005 - September 2006

El Dorado County, Placerville, CA

Met with families to discuss eligibility for state programs, processed

financial paperwork, ordered medical records, responded to telephone

inquiries, filed confidential material and performed photocopying and

faxing functions. Verified and processed Payroll and Personnel forms,

performed data entry and maintained conference room schedule.

Senior Administrative Assistant October 1979 - February 2005

WellPoint Health Services

Responsible for providing high-level administrative support to management,

created PowerPoint slides, Excel spreadsheets and graphs, Word documents,

and compiled/produced claim inventory reports. Greeted clients in a warm

and professional manner. Scheduled meetings and made travel reservations,

maintained personnel/attendance records and ordered office supplies.

Responded to and assisted in resolving customer grievances and appeals,

ordered medical records in compliance with HIPAA regulations, Xeroxed

medical records and faxed confidential documentation. Cross- trained

other secretarial support personnel on producing claim inventory reports

and trained high-school students on basic secretarial skills. Facilitated

office move relocations and organized seminars and sales events.

Education Agoura High School, Agoura Hills, CA

: Pierce College, Winnetka, CA

Professional Medical Career Institute, Thousand Oaks, CA

Certifica Excel

tions Word

Licenses PowerPoint

& 10-Key (by touch)

Special California Notary

Skills

References provided upon request

Kathleen Miele

5848 Lake Lindero Drive, Agoura Hills, CA 91301

818-***-**** (Home) ~ 818-***-**** (Cell) ~ abizs2@r.postjobfree.com

Contact this candidate