Customer Service Manager

Robert P. Gilmore

*** ** ***** ******, #*** Cell Phone (day &

night): 405-***-****

Oklahoma City, OK 73114 E-mail:

abizrk@r.postjobfree.com

"Educated professional with experience in Sales, Customer Service, Quality

Control, Accounts, Production, Department Manager, Library and Research"

Consistent and Record Breaking Sales Producer,

Persuasive Communicator and Closer,

Aggressive and Eager Overachiever

SKILLS AND ABILITIES

Sales: Experience working as a Professional Numismatist with account

acquisitions and retention; telephone sales; customer support and research;

database construction, management and analysis; mastery of effective

internet research; and knowledge of credit basics.

Quality Assurance: Experience working as a Quality Control Technician;

responsible for the laboratory testing of cement product quality, color and

consistency pursuant to company specifications; constructed and managed

quality records and quality archives; assisted and filled in as production

supervisor upon request of superiors to assure productivity and delivery of

product.

Accounting: Experience as Accounts Payable Clerk paying transportation

bills, freight bills, and performing period closings through employment

with Osceola Foods. At APMEX I managed a 6 figure portfolio of products.

Other Experience: While going to school I gained experience working part

time at Energizer as a Production Associate operating machines, assembly,

and inspecting quality; at Food For Less as a Dairy Department Manager

organizing product lines, pulling expired products, processing orders, and

customer service; and at Arkansas Tech University as a Circulation

Assistant helping patrons with their library requests.

Professional Skills: Outstanding research skills, historical background,

effective procurement of governmental documents, deeds, probate records,

library and archives; organizational and follow through skills; telephone

etiquette and team player. Experienced in the use of MS Office, Outlook,

and Oracle.

PROFESSIONAL EXPERIENCE

Professional Numismatist - 5/08-10/10

Self Employed 12/09-9/10

American Precious Metals Exchange (APMEX) 226 Dean A. McGee Avenue,

Oklahoma City OK 73102

5/08-12/09

. Active management of a $500,000 portfolio of business

. Creation of new product lines in junk 90% silver and junk plus silver

. Member American Numismatic Association

. Successful Completion of Intermediate Grading Seminar at ANA Summer

Seminar in Colorado Springs, Colorado

. Personal network of Dealers in 10 states: MN SD IA KS OK ARK TX CO

CAL MA

. Addressed customer concerns and gave qualified opinions on numismatic

items concerning value, liquidity, condition, and market demand

. Personal numismatic and 90% silver holdings worth low 5 figures with

most of the numismatic items acquired before APMEX and active trading

in silver bullion for 5 years prior to APMEX

. Assisted Shipping Department with packaging and mail preparation

especially during peak volume periods

Quality Control Technician - 3/07-5/08

Precision Packaging: Ashgrove Packaging Group 4907 Clayton Expressway, Fort

Smith AR 72904

. Consistent ranking on top of seven nation wide plants for product

quality

. Accurate product testing which earned new business for the plant

especially in the Tulsa and Oklahoma City markets

. Construction and management of quality records that saved company

money when contested quality issues arose

. Assisted the Production Supervisor with his duties

. Served as a backup fork-lift driver

Production Associate

Energizer/Eveready Battery: Hwy 136, Maryville, Missouri, 64468. Operated

equipment and worked assembly on multiple lines, inspected product quality,

and other duties at the request of my supervisor.

Accounts Payable Clerk

Osceola Foods: P. O. Box 467 Osceola, Iowa 50213 Audited and paid dray and

freight transportation bills, performed period close and handled other

accounting assignments at the request of my supervisor.

Dairy Department Manager

Food 4 Less: Maryville Missouri. Ordered and stocked dairy department

goods, hung sale tags, culled out of date products, drafted special orders

for customers, and assisted in other departments at the request of store

manager. During the illness of receiving clerk, I served as acting

receiving clerk.

Circulation Assistant

Arkansas Tech University: ATU Library's Circulation Dept. Checked books in

and out, helped patrons operate copiers and find library materials,

collected money and issued receipts for fines, handled routine reference

questions, placed holds on materials, and located lost books.

Professional Genealogist and Researcher - I perform extensive research on

family lineage, locate and document lineage records, organize the data and

add it to genealogical records.

EDUCATION

Northwest Missouri State University (Maryville, MO) - Master of Arts in

History

Arkansas Tech University (Russellville AR) - Bachelor of Arts in Political

Science

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