Customer Service Administrative Assistant
Resume:
Cheryl D Corder
abizrj@r.postjobfree.com
? Administrative Assistant ? Calendar Management ? Meeting
Coordination
? Event Planning ? Travel Arrangement ? Customer
Service
? Accounts Payable ? Accounts Receivable ?
Payroll
? Teacher ? Microsoft Office Suite* ?
Quickbooks Pro
? Lotus Notes ? Travel Systems: APOLLO, SABRE,
PARS,TECH 7
* includes MS Word, Excel, Outlook, Powerpoint, Access, Project, Visio,
Adobe Designer, and ExpressionWeb
PROFESSIONAL EXPERIENCE
State of Oregon, Department of Transportation Sept. 2007 -
Present
Business Systems Specialist/Operations & Policy Analyst 2
Assist with the system administration, customer service, and reporting
needs of the agency business systems. Maintain procedures and other
controls necessary in carrying out assigned program activities; coordinate
projects or other activities with other agency staff to accomplish
identified goal and objectives; research information and respond to
inquiries from agency staff; analyze and evaluate financial and statistical
data; negotiate with involved parties to resolve problems, gain compliance;
interprets rules and regulations and provides information, technical
assistance, and advice and direction to agency staff to assist them in
carrying out assigned activities, achieve compliance, resolve problems or
determine an appropriate course of action. Duties include preparing routine
periodic and ad hoc reports, inputting and manipulating data in the
business systems, and responding to customer service requests. Build and
maintain Internet and Intranet sites for multiple sites.
Kelly Services at Intel Corporation May 2006-May
2007
Senior Administrative Assistant - Marketing Department
Full calendar management for two managers and additional staff as needed.
Meeting coordination including conference rooms, catering, bridge
(conference call) lines; maintain org. chart for marketing division; order
and maintain stock of office supplies; domestic/international travel
arranging; office moves, telephone changes, space planning; responsible for
making sure office is ready for new hire(acquire network accounts,
PC/laptop, phone, etc.); assist other admins in department as needed.
American Express Sept. 1995-July
2005
Executive/Administrative Assistant II
Support key department personnel(Managers/Directors/Vice President); manage
calendars; schedule meetings; schedule travel; Expense reporting; payroll;
update and maintain space planning needs; order equipment and supplies ;
maintain personnel files; coordinate/facilitate client and employee
functions, special events/project coordination; customer service issues;
assist in implementing new accounts; process new hire, transfer, and
termination paperwork; process FMLA/LOA/Salary Continuation, including
interpretation of laws, rules and regulations; accounts payable; accounts
receivable; assist in preparation and monitoring of division budgets;
perform research and provide analytical information and/or recommendations
used in decision making;
1998 - American Express Pacesetter Award
1998 - American Express Employee of the Quarter
2000 - American Express Star Performer Award
RELEVANT EXPERIENCE
All About Tours, Inc. - Accounting/Reservations/Database Management
Merchants Fast Motor Lines - Administrative Assistant to Controller
Supervisor for Accounts Payable Department
American Commercial College - Substitute Teacher
EDUCATION
ASHWORTH COLLEGE
Associates Degree in Accounting
References available upon request
Contact this candidate