Technician Manager
Resume:
Bryan Herschmann
Kenner, LA *0065
abizob@r.postjobfree.com (best way)
EDUCATION AND CERTIFICATIONS
Computer Learning Center, Garland, TX
Information Technology Support / Network Administration MCSE
Including Netware3.12, 4.11)
CompTIA A+ Certified; Network +; Server +; MCSE, MCP Microsoft Server 2003
CCNA certified; Dell Certified; IBM Hardware Certified, TWIC Card, OSHA
basic
HARDWARE/ SOFTWARE
Windows 2003 Server with Active Directory and VMware
Microsoft Exchange 2003 Server
Base-level administration of 2000/03/08 Server and Active Directory
Exchange 2000/03/07 Server and mail system administration experience
Windows XP, Windows Vista Business Windows 95, 98, Windows 7
Office 2003, Office 2007 Office XP and Microsoft Office 95, 97
Internetworking Microsoft TCP/IP on Microsoft Windows
Novell NetWare 4.11, Novell NetWare 3.12, Netware5.0, Novell Zen works
SQL Server, AS/400, JD Edwards, Host Explorer, Humming Bird 7.0
Citrix ICA client 12.0
VPN account for dial up networking, CISCO VPN
Internet Explorer 6.0, 7.0, 8.0 including Mozilla
Microsoft Exchange 2003, with Outlook 2007
Microsoft Outlook 2003 and Outlook 2007
GroupWise Mail Client 5.0, 5.2, 5.5, Lotus Notes 4.5, 4.6, 5.0
Vantive, Remedy, Heat Siebel and Track it
PC Anywhere, Fujitsu, SMS, Net meeting, VM Ware
Installed People Soft for HR reporting and thin clients
Peripheral devices and Hardware components (Dell, Compaq, IBM, HP, NEC,
Including PDA's) blackberry
Installed and troubleshoot PDA, Windows Mobile and BlackBerry devices.
HP printer repair and on going maintenance
Experienced in troubleshooting both network and local printing issues
Experienced in desktop deployment tools including Symantec Ghost, Office
2003/2007 administrative installations and WSUS
Ghost Imaging Software 5, 6; 7, 9, 10.02 Symantec Ghost Solution Suite
for Imaging
Virus Software McAfee Anti-Virus and Norton's Anti-Virus, Symantec End
Point Protection
PROFESSIONAL EXPERIENCE
Sullivan and Cogliano (Marathon Oil) (Chevron Oronite) 05/2007- 06/2010
Desktop Support Technician III
. Setup and maintained new and existing users account in Windows
2003 Active directory on Servers and local workstations including
Password resets in Windows Server 2003
. Built Images for Dell and HP desktop systems and laptops using
operating systems Windows Vista Enterprise, Windows XP Professional SP3
. Installed and configured Outlook 2007 for Exchange 2003 servers
. Migrated Windows XP Office 2003 machines to Windows, Office 2007
providing hardware permitted
. Used Ghost 10.0 to re-image user machines as permitted
built images also used image-x to backup user profile and create images on
weekly basis
. Supported 1500 end users and resolved 40 help desk tickets per week
ST Microelectronics 10/2001- 05/2007
Desktop Support Technician III
. Setup and maintained new and existing users account in Windows
2003 Active directory on Servers and local workstations including
Password resets in Windows 2003
. Built Images for HP desktop systems and laptops using
operating systems Windows 98,Windows 2000, and Windows 2000
. Installed and configured Outlook 2003 for Exchange 2003 servers
. Migrated Windows NT and Windows 98 machine to Windows 2000
providing hardware permitted
. Used Ghost 7.0 to re-image user machines as permitted
. Fixed hardware related failure on a daily basis including
installing new peripheral devices and system hardware devices per
business needs
. Implemented and help design and install remote tools on local
Workstations using LANDesk and Zen works to enable us to fix software
related problems remotely
to also push updated to local machines
. Connected local workstations to use SQL Server also setup SQL servers
for DB
Bravo Technical Resources (contractor) 4/2001-10/2001
Service Technician
. Migrated Toshiba laptops from Windows NT 4.0 to Windows 2000
including backing up user data using Ghost 6.0
. Migrated Outlook 97 to Outlook 2000 from Exchange 5.5 to
Exchange 2000
. Migrated user form Office 97 to Office 2000 premium SR-1
. Recovered missing equipment using Asset Insight Data Manager
to track equipment
. Setup up VPN accounts for user and tested them
Trinity Industries 4/2000-3/2001
Desktop Support Technician III
. Setup and maintained new and existing users account in Windows
NT/2000 environment on Servers and local workstations including
password resets in Windows NT, Novel and GroupWise
. Provide Tier III Desk side support for 1500 users on Windows
95/98/2000 and NT and maintained inventory of hardware products in stock
. Built images using Ghost for Dell GX series pc's and Latitude
Laptop's running either Windows 2000/NT or Win98 in Using Novell 4.11
for Client and configured to connect to Windows NT workgroups
. Wrote technical support documentation for help desk to resolve
tier two support problems over the phone with 90% accuracy.
. Created batch files to updated laptops and desktops for
patches, updates, and newest virus definition files.
. Configured and installed GroupWise 5.2 and Lotus Notes on
local workstation
. Tested all new existing software in all Windows operating
systems that was non-standard
. Configured, troubleshoot and repaired servers and printers for
different sites locations in D/FW area
. Q.A. software, documented installation problems and Q.A. for use
. Configured and install Hummingbird Host Explorer for Thin
Clients
. Repaired, serviced and installed Network Laser printers (HP,
Lexmark) and configured protocols for network use
. Setup installed and maintained peripheral devices (PDA's,
printers, cameras, scanners, CD-RW's)
. Resolved 25-35 tickets per week on calls placed to helpdesk
and sent to desktop support team
CompuCom 01/99-04/2000
Desktop Support Specialist II
. Reset logon ID's and passwords for AS/400, JD Edwards, Lotus
Notes, Windows NT and Exchange
. Troubleshoot problems to component level repaired and put back
out for distribution
. Working with V.I.P level clients to satisfaction and providing
top level service to users
. Set-up remote and terminal emulation connections for Thin
clients Hummingbird and Host explorer using remote tools
. Worked with Asset Insight Data Manager and Enterprise
Administration software to track all software and hardware on the
network
. Performed move, add and changes for business needs
. Configured Compaq, IBM, & NEC desktops and laptops for hybrid
networks (Netware and NT)
. Configured, installed and setup Outlook 97,98&2000;Groupwise
5.2 &5.5,and Lotus Notes 4.6 for e-mail
. Configured IE3.0, 4.0, 5.0 and 5.5 for internet access, setup
proper security settings and customized browsers for user business needs
. Wrote technical support documentation for help desk to resolve
tier II support problems over the phone with 90% accuracy regarding
installation problems and how to setup properly
. Trained all incoming new Team members on call tracking system
technical problems that may occur and how network is setup
CompUSA 03/98-01/99
Desktop Support Representative
. Troubleshoot and repaired Networking Issues concerning
servers, printer and routers
. Troubleshoot software problems to Registry Level Operating
Systems (Windows 2000 Professional, Win NT 4.0, Win98, Win95, Win 3.1,
and Microsoft Office Suites)
. Installed new peripheral devices and system hardware devices
per business needs
. Setup and maintained users RAS accounts including password
resets for RAS and Windows NT
. Setup and maintained NIC cards, modems to connect to hybrid
networks including internet access
R and R Technologies (contract) 10/97-02/98
Field Network Technician
. Designed and implemented Windows NT networks for client.
. Installed, configured, and upgraded network hardware and
software issues
. Customized and built high-end servers to fit client=s needs
. Provided continuing computer desktop support for clients
software and hardware issues
TAMKO Roofing Products 07/95-09/97
Field Network Technician
. Created user account on the Windows NT network, upgraded
workstations, servers and installed network printers and created
network print que's
. Installed routers, bridges, and repeaters
. Installed Thinet, Thicknet, Category 4 &5 cable with RJ45
connectors and configured NIC cards for connectivity to the network
Contact this candidate