Customer Service Insurance

Debra A. Matay

**** ****** ***., **********, ** *3701 Home 757-***-**** Cell (410) 382-

**** *-****: abiznb@r.postjobfree.com

A talented and accomplished Insurance Professional with previous experience

in Customer Service and Marketing.

. Well developed administrative abilities

. Excellent written and verbal communication skills

. Background in Customer Service and Support

. Able to work alone or as part of a team

. Experienced in cold calls and marketing

. Hard working - able to multi-task effectively

. Pleasant, friendly and highly organized

PROFESSIONAL EXPERIENCE

Randstad, Portsmouth, VA 10/2009 - 7/2010

Engineering Administrative Assistant (Long-term temporary

assignment)

. Provided administrative support to Sr. Engineering Manager along with

all direct reports.

. Updated weekly reports in Excel.

. Answered all incoming telephone calls and directed to appropriate

party.

. Greeted and signed-in all visitors

. Managed all incoming and outgoing mail.

. Created requisitions and purchase orders and entered receipts into

financial system.

. Received and tracked Certificates of Insurance for all Contractors

doing work in the Plant.

Capital Group Companies, Norfolk, VA 5/2006 -

7/2009

Marketing Support Representative

. Proactively scheduled adviser meetings for two Regional Vice

Presidents, mutual fund wholesalers, covering Maryland and New York.

. Conducted monthly territory analysis to review retirement proposals

and sales.

. Fostered strong relationships with advisers and their assistants by

researching and promptly resolving service issues.

. Planned, coordinated and executed quarterly training seminars for

financial advisers.

. Accurately completed all weekly and monthly expense reports and

monitored reimbursements.

. Core responsibilities included: scheduling, correspondence, event

planning and marketing.

Executive Career Strategies, Portsmouth, VA 1/2005 -

5/2006

Account Executive

. Conducted extensive research and recruiting via the internet to locate

qualified candidates.

. Screened, interviewed and presented job opportunities to candidates.

. Developed leads from resumes, referrals and references in order to

market the services of Executive Career Strategies.

Zurich Insurance Group, Hunt Valley, MD 12/1996 -

1/2005

Senior Claims Specialist (7/2000 - 1/2005)

. Managed commercial casualty claims including auto, premises,

construction and product's liability claims.

. Analyzed contracts, hold harmless agreements and certificates of

insurance to determine if concurrent coverage existed.

. Investigated claims through interviews and research of police and

medical records in order to determine company liability.

. Reviewed and evaluated medical records to determine causal relation to

the accident.

. Developed and implemented Litigation Management plans with defense

counsel, attended/monitored trials and negotiated settlements.

Account Specialist (7/1999 - 7/2000)

Responsible for handling 65 accounts involving claims with mass

litigation or chemical/environmental exposures which included mold,

sick building syndrome and construction defect claims.

. Conducted coverage evaluations and prepared and submitted concurrence

memos to coverage counsel.

. Developed and implemented Litigation Management plans with defense

counsel, negotiated settlements, attended pre-trial conferences,

mediations and trials.

Claims Specialist (12/1996 - 7/1999)

. Managed a pending of 100% litigated files including auto, general,

construction and product's liability, discrimination and bad faith

claims.

. Responsible for identifying and analyzing complex coverage issues,

issuing Reservation of Rights letters and coverage denials.

. Entered into settlement negotiations and attended pre-trial

conferences, mediations and trials.

. Created, developed and implemented a Mediation Program for the Mid-

Atlantic Claim Center, which resulted in 100+ closing over a one-year

period.

Atlantic Mutual Insurance Company, Plymouth Meeting, PA 5/1993 -

12/1996

Senior Claims Representative

. Managed large casualty claims including auto, general, professional

and product's liability.

. Identified and analyzed complex coverage issues and issued coverage

position letters.

. Reviewed and evaluated medical records to determine causal relation to

accident.

. Developed and implemented Litigation Management plans with defense

counsel, attended/monitored trials and negotiated settlements.

EDUCATION

East Stroudsburg University, East Stroudsburg, PA

BA Economics

Minor: Management

Churchman's Business School, Easton, PA

Accounting

VA Life and Health Insurance License (currently in application process; I

have passed the exam).

VA Property and Casualty Insurance License (currently in application

process; I have passed the exam).

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