Customer Service Quality Assurance

Education:

Penn State University

Bachelors of Science Marketing, School of Business Administration 2010

Education Highlights

Studies focused in E-Commerce, Business-to-Business Marketing, Consumer

Behavior, Market Research, Services, Advertising and Promotions, Retailing,

Personal Selling, Business/Management Strategy, and Marketing Strategy.

Work Experience:

Financial Design Center

Marketing Coordinator

2007-2010

Financial Design Center is a construction company with its primary focus in

design/build for financial facilities. My major contributions to the

company were in developing the overall marketing plan and creating the tag

line that has become a successful part of all of their sales and marketing

pieces.

. Developed promotional advertising

. Lead redesign of website. Created site map and content recommendations

for website.

. Researched competitors to recommend improving market position

. Created company's tag line by evaluating client responses/feedback

. Used Bancography - a brand strategy service software

. Attended trade shows and sales presentations

. Wrote copy for website, promotional material, and print campaigns

. Implemented use of and administrated social media

. Use of Microsoft Office and database management

Construction crew member:

. Worked on the demolition team to prepare financial institutions for

remodeling. Assisted skilled craftsmen

HACC Bookstore

Bookstore Merchandising Associate:

2007-2010

Major accomplishments: Only part time seasonal employee that knows how to

perform all of the duties. Broke the record for number of shipments

prepared and shipped accurately in a day.

. Provided customer service to students. Display set up, stocked

shelves, shipped orders

TRC Interactive

Quality Assurance:

2003-2005

. Using Authorware, made changes to an existing program to customize for

specific banks and credit unions. Performed end user testing on

programs created by Developers

Reason for leaving: Was a full time position with day time hours. Had to

minimize day time work hours when starting college.

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