MICHELLE Y. LANE

**** ****** ******** ****.

Keller, TX 76244

Phone: 973-***-****

Email: abizlw@r.postjobfree.com

PROFESSIONAL SUMMARY

Human Sciences Graduate BS, (1 year Master's Program Completed) experienced

in customer service, sales, business management, and the ability to bring

new ideas and stratagem from concept to reality. Highly motivated, focused,

and energetic professional with a broad range of technical and clerical

qualifications including but not limited to:

Account Management Marketing and Sales Complaint Resolution

Development

Report Authoring Federal Audit Compliance MS Office Proficient

Professional Attitude Multitask Capable / Detail Strong Interpersonal

Oriented Skills

EXPERIENCE

Bar Manager

01/10-Present

Stampede Sports Arena- Southlake, TX

Salary: $9.00 hourly plus tips

* Mix and serve beer, wine, and cocktails as requested.

* Maintain all aspects of the bar and inventory.

* Interact with patrons to ensure a positive experience and exceed quality

expectations.

* Use up-selling techniques to optimize cash flow.

Practice Manager

11/08-09/09

The Doctors' Center for Health & Healing- Hackensack, NJ

Supervisor: Robin Leder, M.D.

Telephone: 201-***-****

Salary: $40,000 per year

* Managed all office personnel and procedures.

* Interacted with patients to schedule appointments, resolve customer

service issues, and provide instructional assistance.

* Communicated with local laboratories, pharmaceutical companies, and

pharmacies to schedule and coordinate workshops and public speaking

events.

* Was responsible for website development, maintenance, and enhancement.

* Obtained, processed and filed all forms of payment, insurance, and HICFA

1500 Medicare forms.

* Maintained OSHA and HIPPA compliance records related to office policy.

Owner/ Aerial Photographer

07/06-11/2008

Elevated Exposures, LLC. - Stephenville, TX

Supervisor: Self

Telephone: 973-***-****

Salary: $42,000 per year

* Defined business plan, sales strategies, and continuous improvement

processes to increase profitability.

* Interacted with clients to determine type of service needed, prepare

quotes, and generate work orders.

* Maintained all business records, minutes, and affidavits.

* Conducted low-altitude aerial photography, video, and surveillance for

legal, commercial and residential clients.

* Edited and processed digital images to requested specifications

(Photoshop / Light room).

Technical Service Representative

11/04-02/06

Sprint PCS - Hurst, TX (#437) and Watauga, TX (#933)

Supervisor: Keva Armstrong

Telephone: 817-***-****

Salary: $36,000 per year

* Solely responsible for customer service regarding warranty, repair and

replacement of merchandise.

* Maintained Federal audit compliance and security of all coded/limited

access locations.

* Opened, stocked, and filed all incoming products and documentation.

* Completed inventory reports, cross-checks and investigation of all

missing products.

Dental Assistant

05/01-01/04

Robert Barberee BS., DDS., PC - Stephenville, TX

Supervisor: Robert Barberee

Telephone: 254-***-****

Salary: $22,000 per year

* Verified and electronically filed dental insurance claims.

* Performed dental x-rays (digital and panoramic).

* Assisted dentist in all aspects of dental care, treatment, and follow-up.

* Utilized Dentrix and Eaglesoft software to monitor previous and future

dental procedures.

Completed retail sales of bleaching and oral hygiene products.

Performed invisalign fitting and adjustments.

EDUCATION

Tarleton State University (Division of Texas A&M)- Stephenville, TX

Bachelor of Science - Criminal Justice (Pre-Law)

Magna cum Laude

Minors: English and Sociology

Tarleton State University- Stephenville, TX

Master of Criminal Justice- 6 hours completed

GPA: 4.0

Contact this candidate