Customer Service Manager

Connie M. Lucero

**** *** ***** **. *.W.

Albuquerque, New Mexico 87121

Home (505)-877-0167Cell 505-***-****

EMPLOYMENT OBJECTIVE

To utilize my skills and to have the opportunity to grow with a company and

have longevity.

Excellent Customer Skills, Data Entry Skills, Excel and Word Microsoft and

Outlook E-Mail Skills, A/R Skills, Good Communication skills,

Organizational Skills, Detail-oriented and the ability to multi-task

EMPLOYMENT HISTORY

Indian Pueblo Cultural Center / Four Winds Travel Center

Promotional Supervisor

May 17, 2007 to June 30, 2010

Starting Salary $10.00 Per Hour Ending Salary $11.00 Per Hour

Responsible for the Rewards Program and the retail product promotions at

the Four Winds Travel Center

. Reward loyal customers when they purchase selected items and receive

points to earn free merchandise.

. Promoting the Rewards program and signing up new members and issuing

key tags to calculate points for free product and coupons

. Provide Excellent Customer Service and handling customer concerns

. Target new advertising for audio at the gas pumps as well as in-store

audio advertising

. Coordinate random sweepstakes drawings and giveaways

. Promote new products and enter into the system for reward points

. Managed Club Rewards by product and category

. Communicated with Outside Networks for technical support with the

equipment when not operating correctly and having difficulty

communicating with the server as well as replacing units that are not

operating correctly

. Monitoring monthly reports such as customer loyalty growth activity

and product movement, monitoring monthly point tier activity and

performance

. Organizing promotional events: demo sampling, live radio remotes,

security, setups and teardown and scheduling

. Communicating with retail vendors on promotional product buy downs

and donations for giveaways during promotions

. Worked closely with the Marketing department on Point of Sale

material, Artwork and all detailed signage for all promotional

products and events

. Cashiering when needed also alcohol & gaming certify

. Managed the cashier incentive program for new customer rewards signup

members

. Managed daily coupon redemption, and daily data for all Reward Clubs

and all reporting

. Reported to the Chief Executive Of Operations all sales, promotional

and reward activity on a weekly basis

Anderson News Inc.

Receptionist

January 4, 1999 - May 16, 2007

Starting Salary $7.50 Per Hour Ending Salary $9.50 Per Hour

. Responsible for answering and transferring telephone calls from the

main switchboard. (8 incoming lines)

. Front desk Receptionist greeting guest and management

. Collected route drivers invoices and processed their daily paperwork

. Document control of all route paperwork

. Data processing: keyed in route drivers overages and shortages

. Invoice and document scanning filing and boxed documents organizing by

month and year and document numbers

. Printed credit memos and statements

. Worked weekly reports for management

. Worked Account Payables and Account Receivables for selected retail

customers

. Handled Route Drivers DOT information and files

. Scheduled conference calls for management

. Worked closely with all management

. Assist the General Manager with other projects

. Detail-oriented and have good organizational skills and ability to

multi-task

Lucero's Janitorial Service

Owner / Operator

February 1998 - April 2000

. Residential Home Cleaning Service

. Great Customer Service

. Prepared Estimates For New Potential Customers

. Bookkeeping

. Inventory Control Of Cleaning Supplies And Equipment

Western Warehouse

Sales Associate / Assistant Manager

April 1995 - October 1997

Base of $6.75 Per Hour Plus Commission

. Selling Western Apparel

. Merchandising

. Great Customer Service

. Ordering For The Ladies Apparel Department

. Special Orders For Established Clients

. Cashiering

. Open And Closed The Store And Prepared Cash Registers

. Inventory Control

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