Customer Service Insurance

Danielle Halliburton

*** ******* ***.

W. Memphis, AR 72301

Home Phone 901-***-****

QUALIFICATIONS

Broad knowledge in customer service, persuasive communicator with

presentation skills, able to develop relationships with colleague and

staff at all levels. Computer literate; able to work with Microsoft

Word, Excel, WordPerfect, PowerPoint, Internet, Intranet, SAP and

AS400.

EDUCATION

1997-2003 Business Administration/ Finance, University of Arkansas-

Pine Bluff

2003-2004 Cosmetology License, Tennessee Technology Center - Memphis

EMPLOYMENT

2009-2010 Logistics Clerk/Steinworld, Inc.

Performed routine clerical duties such as

creating spreadsheets or interoffice tracking

of freight shipments, responsible for

receiving orders making sure those orders were

were correct and sent to warehouse floor

to be shipped, also assisted in routine billing

duties.

2008-2009 Collections Specialist& Patient Account Rep./

Smith & Nephew, Inc.

Performed insurance/billing clerical

duties, including reviewing and verification of

patient account information against

insurance program specifications. Resolved

routine patient billing inquiries and

problems and collected payments for accounts by

communicating with patients through

call center.

2007 Logistics Clerk/ Cleo Wrap, Inc.-Memphis

Performed routine clerical duties such as creating

spreadsheets for interoffice tracking of freight shipments,

creating bills for freight shipments, communication with

customers assuring freight was received and obtaining proofs

of delivery, responsible for multiple freight accounts and

creating shipments and shipment dates for such accounts; also

assisted in creation of floor samples for business

presentations.

2006 All-Staff Professionals/ Third Party

Solutions-Memphis

Performed insurance/billing clerical duties for workers

compensation claims by communicating with insurance

companies, employees, employers, and physicians making sure

all claims were valid & assuring all prescribed medicines

were covered.

2005. Pharmacy Technician-Kroger

Assisted pharmacist in filling prescriptions, handled phone

inquiries delivered quality patient care and excellent

customer service. Also verified insurance as well as

discussed patient's balances on prescriptions.

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