Customer Service Software
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Job Seeker ID: 140544293
CALVIN ROBINSON
PO BOX 971
SAN ANTONIO, TX 78294-971
abizjo@r.postjobfree.com
Career Objectives
Seeking a challenging position as a professional Customer Support Service Representative
or as a Customer Help-Desk Specialist.
Summary of Qualifications
Type 50 words per minute; equipment work with MAC's, Gateway, Dell PC's IBM and HP
Mainframe Terminals and Master Console CRT's, Data Entry Terminals, E-mail software
Outlook, Internet Browsers (Explorer, Firefox, Safari), Scanners & Printers.
Work History
Sep 08, 2006 - May 20, 2010
UNIV OF TEXAS AT SAN ANTONIO - null
CUSTOMER SERVICE - Computer Lab Assistant
Assisted students, staff, faculty and public with software applications, changing password
and creating security questions, opening BlackBook for class assignments; monitoring
hardware for potential malfunctions and changing equipment when needed; maintaining
printer functionality by changing toner and adding paper; training Work-Study Students and
Part-Time personnel; opening in the mornings for daily usage by students and assisting the
Team Leader and maintaining lab operations when Team Leader is not available for work.
Developed and maintained database for Inventory of equipment and daily use of supplies by
counting and tracking use and tagging and shipping equipment that was no longer functional
or damaged. Made daily log entries concerning shift problems and contacted technical
support when warranted. Developed reports when requested.
Jan 01, 2002 - Jun 29, 2003
Valero - San Antonio, Texas
Customer Service Representative
Served customers behind counter
assisted with unloading supply truck
stocked shelves
cleaned store
plus service provided
Apr 01, 1999 - Jul 31, 2001
Mc Donalds - San Antonio, Texas
Maintenance
Maintenance Position- Maintained daily operations by:
AM opening, preping for morning operations
Cleaned lot and picked up trash
Cleaned restrooms, floors
Filtered fry batches and changed out oil on a routine basis
Assisted to customers when needed
Unloaded supplies when delivered
Stocked shelves and freezer and cooler
Rotated out stock on deliveries
Maintained cooling units by changing out filters on a daily basis
Jun 01, 1998 - Mar 29, 1999
Alltel Computer Support Services/Frost Bank - San Antonio, Texas
Computer Analyst
Began SOD(Start of Day) Operations and Journalize Jobs
Established and Maintained Node Telecommunication Lines
Assisted users with any problems as a Help/Desk technician
Audited and Adjusted Excel Worksheets needed for Scheduled Production Runs
Released Jobs when requested for Backup and Updates
Separated Printout from Laser Printers for distribution
Pulled Scratch and transported Backups for Disaster Recovery purposes
Jun 01, 1997 - May 31, 1998
Salvation Army - San Antonio, Texas
Case Management
Case Manager- assessmentgsl, evaluations, psychosocials, report keeping counseling and
class education on job seeking, resumes, how to reintergrate back to society, assisted in
distribution of medication; night monitor; monitored sign in and out of clients. Contacted
TDCJ when individuals were reported as AWOL.
May 01, 1993 - Sep 29, 1996
Burnett Staffing - Houston, Texas
Temp (Records Mgt Asst./Reprographic Operator)
Developed and updated Statistics Sheet for daily counts
Maintained Contract file folders; forwarded Original Contract for safety and recovery
Created "Retention Schedule" for Manager
Boxed and shipped files for storage and destruction according to Retention Schedule
Trained Co-Op students
Copied Legal documents; Reviewed copied documents for Quality
Binded docuemnts in Velo and regular Spiral Binding for Large Law Firm
Maintained Legal Library and pulled Historical documents for Attorneys
Education
Jan 2001 - May 2011
University of Texas at San Antonio - San Antonio, Texas
Education Level: 3+ years college, technical or vocational school
Major: Business
Minor: Information Systems
GPA: 2.25
Total Hours: 168.0
Graduated: No
Sep 2001 - Sep 2003
San Antonio College - San Antonio, Texas
Education Level: 2 years college, technical or vocational school
Major: Network Administration
Minor: Business
GPA: 2.35
Total Hours: 115.0
Graduated: No
Sep 1967 - Jun 1970
Jack Yates - Houston, Texas
Education Level: High School Diploma/GED
Major: Academic
Graduated: Yes
Sep 1965 - Jun 1967
William E. Miller - Houston, Texas
Education Level: 9th Grade
Graduated: Yes
Sep 1964 - Jun 1965
Solomon M. Coles - Corpus Christi, Texas
Education Level: 7th Grade
Major: Academic
Graduated: No
Sep 1958 - Jun 1964
CARVER - Corpus Christi, Texas
Education Level: 6th Grade
Graduated: Yes
Training
May 01, 1979 - Mar 30, 1980
Massey Business College
Business Programming
Problem solving business problems by documentation, coding and using various programming
languages. RPG, CoBol, Fortran, Assembler and utilizing flowcharts.
Status: Completed
Occupational License/Certification
TAACADA - Houston, Texas
CADAC
Certification
Issued: Jul 15, 1987
Expires: Jul 15, 1989
TAACADA - Houston, Texas
LCDC
License
Issued: Aug 01, 1989
Expires: Sep 01, 1993
Occupational Experience
Employment, Recruitment, and Placement Specialists ( 10 yrs 0 mos )
Computer Programmers ( 3 yrs 6 mos )
1. Analyzes, reviews, and rewrites programs, using workflow chart and diagram, applying
knowledge of computer capabilities, subject matter, and symbolic logic.
Training only
2. Assists computer operators or system analysts to resolve problems in running computer
program.
Training only
3. Compiles and writes documentation of program development and subsequent revisions.
Training only
4. Consults with managerial and engineering and technical personnel to clarify program
intent, identify problems, and suggest changes.
Training only
5. Converts detailed logical flow chart to language processible by computer.
Less than 1 year
6. Develops programs from workflow charts or diagrams, considering computer storage
capacity, speed, and intended use of output data.
Less than 1 year
7. Prepares or receives detailed workflow chart and diagram to illustrate sequence of
steps to describe input, output, and logical operation.
1 to 2 years
8. Prepares records and reports.
1 to 2 years
9. Resolves symbolic formulations, prepares flow charts and block diagrams, and encodes
resultant equations for processing.
Training only
Computer Support Specialists ( 4 yrs 0 mos )
1. Conducts office automation feasibility studies, including workflow analysis, space
design, and cost comparison analysis.
Less than 1 year
2. Confers with staff, users, and management to determine requirements for new systems or
modifications.
Less than 1 year
3. Develops training materials and procedures, and conducts training programs.
3 to 4 years
4. Enters commands and observes system functioning to verify correct operations and detect
errors.
5 to 9 years
5. Inspects equipment and reads order sheets to prepare for delivery to users.
3 to 4 years
6. Installs and performs minor repairs to hardware, software, and peripheral equipment,
following design or installation specifications.
5 to 9 years
7. Maintains record of daily data communication transactions, problems and remedial action
taken, and installation activities.
5 to 9 years
8. Prepares evaluations of software and hardware, and submits recommendations to
management for review.
3 to 4 years
9. Reads technical manuals, confers with users, and conducts computer diagnostics to
determine nature of problems and provide technical assistance.
3 to 4 years
10. Reads trade magazines and technical manuals, and attends conferences and seminars to
maintain knowledge of hardware and software.
Less than 1 year
11. Refers major hardware or software problems or defective products to vendors or
technicians for service.
5 to 9 years
12. Supervises and coordinates workers engaged in problem-solving, monitoring, and
installing data communication equipment and software.
3 to 4 years
13. Tests and monitors software, hardware, and peripheral equipment to evaluate use,
effectiveness, and adequacy of product for user.
3 to 4 years
Computer Specialists, All Other ( 4 yrs 0 mos )
Social and Human Service Assistants ( 2 yrs 6 mos )
Education, Training, and Library Workers, All Other ( 10 yrs 0 mos )
Customer Service Representatives ( 3 yrs 6 mos )
Computer Operators ( 5 yrs 0 mos )
1. Answers telephone calls to assist computer users encountering problems.
5 to 9 years
2. Assists workers in classifying, cataloging, and maintaining tapes.
5 to 9 years
3. Clears equipment at end of operating run and reviews schedule to determine next
assignment.
5 to 9 years
4. Diagnoses reasons for equipment malfunction and enters commands to correct error or
stoppage and resume operations.
5 to 9 years
5. Enters commands to clear computer system and start operation, using keyboard of
computer terminal.
5 to 9 years
6. Enters commands, using computer terminal, and activates controls on computer and
peripheral equipment to integrate and operate equipment.
5 to 9 years
7. Loads peripheral equipment with selected materials for operating runs, or oversees
loading of peripheral equipment by peripheral equipment operators.
5 to 9 years
8. Notifies supervisor of errors or equipment stoppage.
5 to 9 years
9. Observes peripheral equipment operation and error messages displayed on terminal
monitor to detect faulty output or machine stoppage.
5 to 9 years
10. Reads job set-up instructions to determine equipment to be used and order of use.
5 to 9 years
11. Records information, such as computer operating time and problems which occurred, such
as down time, and actions taken.
5 to 9 years
12. Separates output, when needed, and sends data to specified users.
5 to 9 years
Computer Skills
Typing Speed: 55 Words Per Minute
. Apple or Macintosh Computers
. Database Software (Oracle, Access, etc)
. Data Entry Terminal (PDT, Mainframe Terminal, etc)
. Desktop Publishing Software (InDesign, etc)
. EMail Software (Outlook, Thunderbird, etc)
. Graphics or Drawing Software (Photoshop, etc)
. Internet Browser (Internet Explorer, Firefox, etc)
. Networking or Lan Software (Cisco, etc)
. Peripheral Devices (Scanners, Printers, etc)
. Personal Computers
. Presentation Software (PowerPoint, Flash, etc)
. Spreadsheet Software (Calc, Excel, etc)
. Utility Software (Virus, File Compression, etc)
. Web Design Software (RapidWeaver, etc)
. Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Poor ( Speak)
Additional Skills
Type 50 wpm.
Driver's License
Class C - Standard Driver's License
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