Customer Service Management
Resume:
Mark A. Scott
Colorado Springs, CO 80918
abizio@r.postjobfree.com
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Professional Summary and Objective
I am a leader, motivator and team player that posses drive, high end work
ethic, determination, leadership, confidence, knowledge, skill sets, and a
results oriented background. I'm seeking a full-time position that will
enable me to utilize my strong leadership and organizational skills,
professional work experience, customer service background, effective
communication skills and ability to work extremely well with people. I have
over twenty years of combined customer service, management, and
organization program development, with a proven track record of success.
Education
University of Colorado, Colorado Springs
B.A. Geography and Environmental Studies
University of Wyoming
121 hours completed in Natural Sciences and Secondary Education
Professional Experience
USA Wrestling, Inc., Colorado Springs, CO
Director of State Services
January 1989 - July 2009
.Formation, management and forecasting of a $3.5 million dollar budget.
.Developed organizational and business strategies to successfully meet the
mission, goals and objectives of the department and company.
.Supervised and managed day-to-day business operations of the State
Services Department by interfacing with state leaders, working with
departmental staff, networking with other departments, while effectively
managing programs and activities to increase membership, promote programs,
and educated volunteers to efficiently carry out the programs of the
organization.
.Successfully created, implemented and managed programs, policies, and
procedures which resulted in a 100% membership increase over a 20 year
period.
.Managed, evaluated and trained 5-6 staff members in various program areas
and levels of employment.
.Interfaced, motivated and developed over one-hundred upper level
volunteers of USA Wrestling yearly.
.Accountable for the grass-roots programming of the organization with an
emphasis on membership growth and volunteer leadership development.
.Executed contract writing and evaluation as related to the department.
.Responsible for policy and procedure development and drafting as related
to the department.
.Authored and implemented long and short term business plans.
.Successfully planned and conducted international, national, regional,
state and local level wrestling events yearly.
.Coordinated and conducted departmental management training and business
meetings.
.Planned and conducted various volunteer development conferences and
workshops yearly.
.Performed research and tasks related to legal matters pertaining to
general liability claims.
.Extensive work related to background check process, procedures, due
process and final outcome scenarios.
.Provided support to USA Wrestling in Risk Management.
.Extensive work and duties with the U.S. State Department and various
embassies and consulates related to international visa support.
USA Wrestling, Inc., Colorado Springs, CO
Director of National Events and State Services
January 1999 - October 2000
.Managed USA Wrestling's international, national and regional events (50+).
.Competition Director for the 2001 and 2003 World Championships of
Wrestling, held at Madison Square Garden, New York City, NY
.Negotiated event contracts and agreements.
.Responsible for the Event's Department $600,000 plus yearly budget.
.Provided support and guidance to volunteers and promoters of USA Wrestling
sanctioned events.
.Supervised National Event Department Staff.
.Set-up systems to procure, maintain and inventory National Events supplies
and equipment.
Laramie Energy Technology Center, Laramie, WY
Research Lab Technician - Jr. Research Scientist
June 1979 - December 1988
.Responsible for recording and documenting research experimental procedures
and results related to alternate energy resources and road asphalt
performance.
.Recorded and documented research results.
.Wrote research reports and analysis results for supervisors on various
multi-thousand dollar projects
.Maintained experimental equipment and chemical storage.
.Conducted independent research studies in asphalt de-emulsification.
Honors, Volunteerism and Activities
.Team Leader and Program Coordinator for the 2007 U.S. World
Sombo/Grappling World Championship Team, Antalya, Turkey.
.Organized over 200 regional and national level wrestling events.
.Involvement with over 100 middle school, high school and collegiate level
events.
.Coordinator of Presentations, Awards Ceremonies, Fanfare for competition
during the 1996 Olympic Games, Atlanta, GA.
.1982 Amateur Athletic Union (AAU) Outstanding Wrestling Official
.1988 USA Wrestling State Chairperson of the Year
.2003 Federation of Associated Wrestling Styles (FILA) Gold Star Recipient
.2004 National Wrestling Hall of Fame Medal of Courage Inductee
.2005-2009 President of the University Village Home Owners Association,
Colorado Springs, CO, 2005-2009
.Public address announcer for local, regional and national events for past
20 years
.Provided volunteer support for various cultural and sports events
.Participate in golf activities
Skills
.Management
.Independent thinking
.Program development
.Attention to Details
.Written and verbal Communication
.Proficient in Word, Excel, some desk top publishing
.Team work
.Organization
.Public Speaking
.Conflict Resolution
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