Customer Service Real Estate
Resume:
-*Angela Muncy
**** ****** *****, ********, ** **538
abizhv@r.postjobfree.com
PROFILE
A highly dynamic, team-spirited, and results-driven professional. Experienced in customer
service, banking, real estate, billing, collections, and general office duties. Excellent interpersonal
skills with demonstrated ability maintaining effective working relations with people of different
national and cultural backgrounds. Independent, dependable with a strong desire to learn,
contribute, and make a difference.
SUMMARY OF WORK EXPERIENCE
MANPOWER-AUGUST 2009-PRESENT
Kroll Factual Data-Customer Service
General Growth Properties-Sales, Receptionist
Principal Insurance-Administrative Assistant
General Labor
______________________________________________________________________________
FIRST NATIONAL BANK-REMOTE TELLER SUPERVISOR MAY 2006-FEB. 2009
Interview and hire new staff.
Supervise five employees to ensure all polices and procedures were followed.
Prepare monthly reports; efficiency ratios, referrals to other areas of the bank.
Write and deliver employee performance reviews.
Review on a monthly basis key accountabilities with each employee.
Create weekly schedules making appropriate changes for coverage during peak times.
Coach employees in referring customers to other areas of the bank; meeting monthly sales
goals.
Evaluate customer accounts in regard to funds availability policy.
Perform all monthly and quarterly audits in a timely manner.
Encourage staff to further their careers.
Assist with working Teller window on a need basis.
Run remote capture through out the day in order to meet Federal Reserve deadlines.
Rotated in the lobby opening new accounts, placing stop payments, changing addresses,
assisting with safe deposit, and helping customers with any of their banking needs.
Delivering excellent CUSTOMER SERVICE.
1993-2006 Real Estate Broker for various different agencies (Independent Contractor)
Researched and prepared a comprehensive market analysis for potential sellers.
Prepared and presented contracts for listing and selling properties.
Negotiated contracts between buyers and sellers.
Prospected for new customers.
Write and place advertising.
Prepare flyers for properties to include photos of the home.
Market properties to potential buyers.
Input properties into MLS.
Managing Broker
Prepared and organized weekly sales meetings.
Recruited new Brokers for office.
Organized and held Grand Openings for new housing developments.
Coached sellers on how to make their properties appealing.
Held Open Houses
Bank One of Colorado 1989-1993
Mortgage Loan Department-take applications for walk in customer’s mortgage loans.
Review Title Commitments; following up on any exceptions or liens.
Prepare and ship files to investors.
Answer multi-phone lines and quote rates.
Filing documents.
Assist with processing loan files.
Follow-up on appraisals.
Personal Banker; open new accounts, CD’s, close accounts, answer phone lines, assisting
customers with all of their banking needs.
Amarillo National Bank 1983-1989
Lobby Teller
Backroom Teller-depositing incoming mail, back up line tellers.
Exchange Teller-preparing cashiers checks, exchange foreign currency.
Collections-sending foreign items for collections, processing dealer drafts, oil and gas leases.
Vault Teller-preparing shipments to the Federal Reserve, ordering currency and coin,
preparing shipments to affiliate banks.
Mortgage Loan Department-answer multi-line phones.
Prepare files in foreclosure to be delivered to attorney’s office.
Prepare files for shipment to investors.
Quote rates to customers on in coming calls.
Set appointments for loan originators.
Review and send out escrow analysis.
Facilities Maintenance Department-answer multi-line phones, prepare work orders for
maintenance workers, assign parking spaces in parking garage, prepare monthly billing for
leased building, review leases with Manager to ensure the lease was prepared, written and
signed correctly.
Other Work experience
Establishing and start up of two businesses
Safeway-Cashier
Hermsmeyer Toyota-Receptionist, Cashier
Food Service
Computer Skills
MS Office, Outlook, Excel, Real Fast, First Teller
Experienced with all office equipment
Education
Amarillo College-Business, Real Estate
Front Range Community College-Business, Real Estate
Aims Community College-General studies
Caprock High School-Diploma
Community Involvement
Memory Walk-worked with committee in organizing walk in Loveland
Memories in the making auction
Financial Committee-First United Methodist Church
References available upon Request
Contact this candidate