Customer Service Manager

Lynda Kohno

*** ********* ****

Canal Winchester, OH 43110 Contact Phone: 614-***-**** (cell)

E-mail: ********@************.*** )

CAREER OBJECTIVE

To utilize my strong customer service background, excellent organizational ability,

strong written and oral communication skills, and solid computer knowledge in a

challenging and innovative assignment where my contributions result in the overall

success of my team.

Qualifications

15 years experience managing drivers, dispatch operations and performing office

manager functions

10 years experience utilizing Microsoft Office products. Fully proficient in: Excel

and Word, as well as the dispatch tracking system Tracker

Work Experience

July 2007 - Present Rusty's Towing Service Driver Dispatcher

Answer multi-line phone system and dispatch all incoming calls to facilitate

customer requests in a timely manner

Efficiently dispatch and time-manage 20+ drivers per shift to meet customer needs

while maintaining company guidelines

Assist with taking incoming calls from customers and act as a liaison between

customers and other dispatch personnel and management

Obtain pricing quotes for local and long haul requests

Process requests for purchase orders from vendor requests

Maintain an Excel database to track all customer credit transactions

Perform basic filing functions of invoices and driver logs

Create and communicate driver memos on a regular basis

Maintain driver log files

Routinely utilize two-radio technology, Nextel two-way telephone usage and

communication with customers via fax machine

March 2003 - June 2007 Comtech, Inc. Administrative Assistant

Responsible for all aspects of day-to-day functions for new customers including

product repair and sales via telephone and in person

Responsible for all corporate advertising requirements

Accountable for organizing convention meetings

Responsible for accounts payable and receivable transactions

December 1999 - March 2003 Fitzpatrick Enterprises Manager - Parts Department

Responsible for all day-to-day human resource functions, duties included but were

not limited to employee recruiting, hiring and termination

Investigate and resolve internal and external customer complaints

Maintain various Excel databases to track various corporate data

Responsible for originating and processing all corporate purchase orders as well as

generating and processing special customer requests

Produce and distribute corporate advertising as well as confirming advertising

requirements with various agencies

March 1998 - December 1999 Eastside Nursery Driver Dispatcher

Efficiently dispatch and time-manage 13+ drivers per shift to meet customer needs

while maintaining company guidelines

Assist with taking incoming calls from customers and act as a liaison between

customers and other dispatch personnel and management

Responsible for maintaining accounts receivable function for past due accounts which

included initiating collection proceedings and resolving past due account issues

April 1993 - March 1998 Kurtz Brothers, Inc. Dispatcher/Office Manager

Responsible for all aspects of new driver orientation including recruiting,

background checks, driver hiring and terminations

Manage on-site transportation weighing station and report all measurement data as

appropriate

Manage payroll functions for 15+ employees and assist with employee scheduling

Process customer invoices and assist with customer shipping process

Duties included but were not limited to daily customer service, sales and corporate

data entry

Education

1992 - 1994 Completed Associates Degree - Secretarial Business - Southeastern

Business College. 1985 - Graduated - Canal Winchester High School - Canal

Winchester, Ohio.

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