Manager Customer Service

Ross A. Hoernemann

***** ****** **. *. **** * Hugo, MN 55038

Home: 651-***-****

********@*****.***

Objective: To obtain a position where I can utilize my excellent

computer and customer service skills in order to best serve my

employer.

Education: SOUTH CENTRAL TECHNICAL COLLEGE

North Mankato, MN 56002

AAS Degree: Micro-Computer Support Technician

Graduated: December 2001

Work Experience:

Coates RV Center

14025 West Freeway Drive

Hugo, MN 55038

March 2007 - October 2010

Parts Manager

. Promoted from Sales to Parts Manager position in December 2007.

. Successfully managed the Parts Department while also serving as

interim Service Manager from September 2008 - July 2009

. Responsible for managing an inventory of $125,000 and reduced

inventory debt by $25,000.

. Wrote monthly articles that were published in Coates RV's newsletters.

. Successfully and positively communicated daily with clients and

customers via telephone and email.

. Communicated regularly to form working partnerships with associates

from other RV-related companies.

. Diagnosed problems and made repairs to RVs in the Service Department.

Schneider's Popcorn and Root Beer Stand

Owner: Kathy Block 651-***-****

Seasonal Employment from 2007-2010 Minnesota State Fairgrounds

. Followed all rules and regulations regarding food service in accordance

with the Minnesota State Fairgrounds Concession Manual.

. Earned annual pay raises.

. Took food orders, accepted payment for orders, and made food orders.

Work History:

- On Call Store clerk, E-Labore Liquor, Vadnais Heights, MN, 05/09

to Current

- Bar Manager, Hillcrest Golf Club, St. Paul, MN, 04/06 to 03/07

- Assistant Manager, Liquor Barrel, Golden Valley, MN, 03/05 to

4/06

- Bar Manager, Minneapolis Golf Club, St. Louis Park, MN 02/02 to

03/05

Skills and Qualification:

- Coach 15 and Under Baseball 2005 and 2006

- Type 40 wpm

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