Customer Service Management

Jonathan M. Tolin

***** ** ******* **. ***** 251-***-**** Cell 251-***-****

Bay Minette, AL 36507 Email: **************@***.***

Objective: To secure a position in Administrative Office Management, which will

allow me to exude my superior office management skills while making a

significant contribution to the company.

Education: Virginia College Mobile, Alabama

Associates in Administrative Office Management

September 15, 2010

Honors: GPA: 3.57

President’s List

Dean’s List

Skills:

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Publisher

• Typing 45 WMP

• Customer Service

• Human Resource Management Training

• Multiline Phone systems

• Mental Health Patient Triage

• Front Office Coordination

• Data Input

Employment:

Mobile Veterans Center, Mobile, Alabama 1999-2001

Work Study/Office Coordinator

• Assisted Veterans in accurately completing and requesting

Military records and DD214.

o Verify all documentation prior to submission.

• Kept track of progression of requests through Federal Database.

• Verifies veteran’s eligibility through Federal database.

• Identified needs of veterans to specific councilors to meet their

needs.

• DOS based program input of Councilors time sheets.

• Evaluation of veteran’s mental and physical state to make

appropriate recommendations for treatment.

Adam’s Mark Hotel, Mobile, Alabama 1997-1999

Valet/Driver

• Arranged appointments for guests.

• Security for special events.

Contact this candidate