Customer Service Sales

Bala Krishnan

Email: abizg0@r.postjobfree.com

Ph no- +91-91717- 93339 & +91-989**-*****

PROFESSIONAL SUMMARY

. Total experience 10+ years in different fields such as Front Office,

Banking operations, BPO and Technical Recruiting

. 3 years of staffing industry experience recruiting and sales

experience

. Excellent communication and team playing skills

. Can work independently or minimal supervision

. Sourcing resumes from various job boards (Monster, Dice,

Jobserve, Computer jobs, Corp- Corp ),Google Groups and from Third

Parties.

. Excellent Internet savvy and have strong MS Office skills

. Strong sense of customer service and excellent verbal and written

communication skills

. Experience working in a very fast-paced group

. Follow policies and processes provided by management

. Work closely with the sales team and delivery team to understand

current openings.

. Source, screen, and qualify candidates in a cost-effective manner

using various techniques.

. Responsible for daily monitoring/submissions of qualified candidates

to various opportunities.

. Facilitate the interview/placement process.

. Negotiate salary/pay rate with candidates and complete all processes.

. Maintain strong relationships with candidates and clients.

. A background managing multiple openings in a time-critical

environment.

. Strong organization skills and multi-tasking abilities.

. An understanding of IT terminology and associated job

responsibilities to effectively manage opportunities.

. Strong communication and presentation skills.

. Strong PC skills.

. An ability to interact with all levels of employees

. Work well independently as well as in a team

. Learn and retain what is taught

. Experience managing the full life cycle recruiting process

Education

BBA in Management

Alagappa University

2001 to 2004

Diploma in Electronics and Comm in Electronics and communication

REC - Trichy

1998 to 2001

A I S L C

St. John's Vestry AI Higher Secondary School - Trichy

1989 to 1998

Skills

OS: Win 98, XP, 2000 2001, Vista, Windows 7

Ms Office: Word, Excel, PowerPoint, Outlook

Portals: Dice, Monster, C2C, LinkedIn, CareerBuilder, Jobserve, Indeed.

PROFESSIONAL EXPERIENCE

Sr. Technical Recruiter

March 2012 to Present

Confidential- Remote

. Responsible for sourcing, identifying, attracting, securing and

closing the hard to find candidates. Interview, pre qualify, pre

close, close and develop and polish on skills required to close

potential candidates.

. Participate in daily/weekly recruitment meetings, focused on

troubleshooting difficult positions and managing client issues.

. Direct sourcing candidates using advanced Internet and diverse

recruitment techniques.

. Possess extensive experience in recruiting, managing customer

relationships, understanding the client's business needs and

delivering timely results.

. Negotiate offers and close hires.

. Excellent communication, strategy, sourcing and negotiation

skills with a proven track record of excellence in the placement

process

. Possess excellent technical skills and great understanding of client's

requirement

. Expert in sourcing and screening qualified candidates, interviewing,

identifying talent and managing the hiring process

. Responsible for full life cycle recruiting, including sourcing,

interviewing, qualifying and placement of full range of software

engineering, IT and management candidates for contract, contract to

perm and direct hire positions

. Recruited and interviewed candidates for permanent and contract

positions with corporate clients throughout the US.

. Recruiting resources include: resume databases, internet searches,

employment advertising, user groups, internet job postings and

employee referrals.

. Interview candidates to determine skills and criteria for their job

search. Specialties

. Extensive experience working on Monster, Dice, Hot Jobs, Career

builder, LinkedIn, Craig list

. Possess excellent soft Skills, strong Recruiting skills, interviewing

skills, Technical/IT understanding, Organization, Confidentiality, and

Judgment.

. Working knowledge of MS Suit including MS Word, Excel.

Business Development Executive

June 2011 to February 2012

Thought Creek, INC - Coimbatore

. Responsible for signing up new accounts for the company.

. Interacting with various clients in the United States to match

requirements as per the skill sets of the consultants available in the

company's hot list.

. Identifying and developing new business through networking, and

courtesy and follow-up calls.

. Cold-calling in order to get new contacts to generate new business

leads.

. Development effective sales plan utilizing sales methodology.

. Networking with existing Vendors in order to maintain links.

. Involved in gathering various ERP requirements including SAP,

PeopleSoft, and Oracle Apps from Tier1 clients.

. Involved in the entire life cycle of recruiting namely screening,

interviewing, qualifying, reference checking, and Compensation.

. Used to maintain Consultant documentation in the database updated on a

real time basis, all information regarding availability, pay ranges,

duration, location, work status, skills, etc.

. Handling entire End-to- End recruitment process

US IT RECRUITER

December 2010 to June 2011

Majestic Systems, INC - Coimbatore

. Responsible for sourcing, identifying, attracting, securing and

closing the hard to find candidates. Interview, pre qualify, pre

close, close and develop and polish on skills required to close

potential candidates.

. Participate in daily/weekly recruitment meetings, focused on

troubleshooting difficult positions and managing client issues.

. Direct sourcing candidates using advanced Internet and diverse

recruitment techniques.

. Possess extensive experience in recruiting, managing customer

relationships, understanding the client's business needs and

delivering timely results.

. Extensive interaction experience with clients on daily basis.

Negotiate offers and close hires.

. Excellent communication, strategy, sourcing and negotiation

skills with a proven track record of excellence in the placement

process

. Possess excellent technical skills and great understanding of client's

requirement

. Expert in sourcing and screening qualified candidates, interviewing,

identifying talent and managing the hiring process

. Responsible for full life cycle recruiting, including sourcing,

interviewing, qualifying and placement of full range of software

engineering, IT and management candidates for contract, contract to

perm and direct hire positions

. Recruited and interviewed candidates for permanent and contract

positions with corporate clients throughout the US.

. Recruiting resources include: resume databases, internet searches,

employment advertising, user groups, internet job postings and

employee referrals.

. Interview candidates to determine skills and criteria for their job

search. Specialties

. Extensive experience working on Monster, Dice, Hot Jobs, Career

builder, Linked in, Craig list

. Possess excellent soft Skills, strong Recruiting skills, interviewing

skills, Technical/IT understanding, Organization, Confidentiality, and

Judgment.

. Working knowledge of MS Suit including MS Word, Excel.

US IT recruiter

November 2009 to December 2010

Caliber Point - Chennai

. Responsible for sourcing, identifying, attracting, securing and

closing the hard to find candidates. Interview, pre qualify, pre

close, close and develop and polish on skills required to close

potential candidates.

. Participate in daily/weekly recruitment meetings, focused on

troubleshooting difficult positions and managing client issues.

. Direct sourcing candidates using advanced Internet and diverse

recruitment techniques.

. Possess extensive experience in recruiting, managing customer

relationships, understanding the client's business needs and

delivering timely results.

. Extensive interaction experience with clients on daily basis.

Negotiate offers and close hires.

. Excellent communication, strategy, sourcing and negotiation

skills with a proven track record of excellence in the placement

process

. Possess excellent technical skills and great understanding of clients

requirement

. Expert in sourcing and screening qualified candidates, interviewing,

identifying talent and managing the hiring process

. Responsible for full life cycle recruiting, including sourcing,

interviewing, qualifying and placement of full range of software

engineering, IT and management candidates for contract, contract to

perm and direct hire positions

. Recruited and interviewed candidates for permanent and contract

positions with corporate clients throughout the US.

. Recruiting resources include: resume databases, internet searches,

employment advertising, user groups, internet job postings and

employee referrals.

. Interview candidates to determine skills and criteria for their job

search. Specialties

. Extensive experience working on Monster, Dice, Hot Jobs, Career

builder, linked in, Craig list

. Possess excellent soft Skills, strong Recruiting skills, interviewing

skills, Technical/IT understanding, Organization, Confidentiality, and

Judgment.

. Working knowledge of MS Suit including MS Word, Excel.

Operations Manager

January 2006 to September 2009

ANS BPO - Trichy

BPO (Voice and Non- Voice)

. Responsibility to do end to end planning and objective is to achieve

performance goal and to develop productivity and improve quality

standards for the company.

. Should train the associates, staffs and make sure they are executing

the plan properly. Make sure to deliver higher quality standards by

planning and execution.

. Responsibility of an operation manager to analyze Production and plan

the deliverables according to it. Reporting must be done on a frequent

basis.

. Responsibility to have higher level of communication and ensure the

team is performing level in the operation.

Processing Executive

August 2004 to November 2007

E-serve intl - Chennai, Tamil nadu

We open NRI accounts for NRI people for CITIBANK NRI accounts

Front office Executive

May 2002 to July 2004

Jenny's Residency- Trichy, Tamil Nadu

Taken care of whole operations in front office

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