Josh Kocurek

*** ********** ***** ******** *******, IL 62208

618-***-**** abizf3@r.postjobfree.com

www.twitter.com/joshkocurek www.linkedin.com/in/joshkocurek

www.joshkocurek.com

Social Media / Brand Management / Market Research

Public Interaction / Community Management

Social Networks, Online Communities, Blogs, Message Boards, and

Professional Discussion Groups to generate exposure, publicity and sales.

Passionately in tune with the latest social media developments, online

behavior and trends needed to stay ahead of the competition. Identify

opportunities and develop plans for implementing scalable social media

programs and campaigns. Provide customer service & engagement via online

communities and social networks.

_________________ PROFFESSIONAL EXPERIENCE _________________

Social Media Club St. Louis - St. Louis, MO

Board Member

April 2010 -

Present

Social Media Club St. Louis (SMCSTL) is the local chapter of the globally

recognized, non-profit Social Media Club Organization at

socialmediaclub.org

As a board member, I assist in planning monthly events for SMCSTL (listed

here: http://bit.ly/3TtCr), as well as:

- Organize panels with subject matter experts social media related

topics

- Community management under Twitter, Ning, Facebook & Eventbrite

- Design sponsorship packages to entice sponsors for events

- Establish relationships with other groups/individuals to leverage

growth and build community

- Evangelize the brand and message of the group

- Conduct regular meetings with board members to discuss growth and

direction

Millennium Hotels & Resorts - St. Louis, MO

Web & Communications Manager

August 2009 - Present

Responsible for strategy and development of marketing programs for Internet-

based social media / communities, including the development of Millennium

Hotels & Resorts Facebook page, Twitter account, YouTube channel, and

LinkedIn group. Precise uses of social media include:

Head of Online Customer Engagement and Crisis Management:

- Continuous monitoring of social networks like Facebook, Twitter,

TripAdvisor, and Yelp; as well as hospitality-related blogs and

forums, for positive and negative feedback on the Millennium Hotels

brand.

- Engage with past, present, and future guests to answer

questions, solve problems, and improve their overall experience with

the Millennium Hotels brand.

o This includes providing real-time customer service for

guests and groups.

- Escalate emergencies through the proper channels to selected

individuals at each hotel who have been chosen to address issues out

of my area of responsibility.

Establish a solid, positive brand presence for Millennium Hotels

on the Internet

- Serve as the voice of Millennium Hotels on the most popular

mainstream, and hospitality related, social networks.

- Design and implement marketing campaigns, contests, and

compelling content for user consumption on those networks.

o Foursquare Specials

o Discount specials for Twitter Followers & Facebook Fans

o User generated content for YouTube

- Represent Millennium Hotels & Resorts in press and speaking

engagements, including Social Fresh and Social Media Club's St. Louis

chapter.

o Provide monthly measurements of social media return on

investment (ROI) and devise marketing campaigns around the data

collected to properly target the demographic on various networks.

- Cultivate an environment that is exciting and rewarding, while

building a community of brand loyalists and enthusiast.

Identify emerging social media platforms that are relative to mass

audiences or our target demographic to establish a presence on.

Responsible for improving the day-to-day communication among all Millennium

Hotels & Resorts employees by using the latest tools and technologies. This

includes:

Conception, development, design, rollout, and maintenance of the

My Millennium Intranet.

- Conducting surveys and focus groups of employees to discover the

largest communication problems that plague the company.

- Developed a plan to address those communication problems.

- Created an Intranet consisting of internal blogging, a private

social network, and connections to communication platforms that have

already been implemented; like the wiki.

- Continue to create content and improve upon features using

feedback and suggestions from employees.

Create employee training videos and presentations.

- Screencasts are made for employees who need an instructional

walkthrough of new software and services.

- Keynote / PowerPoint presentations are created to assist with

employee improvement training.

o Teaching employees in the Sales, HR, and Marketing

departments how to use social media to their advantage and

better improve the way they do their job.

Millennium Hotels & Resorts - Denver, CO

Systems Engineer

October 2006 - August 2009

Maintained network and system functions for 18 Hotel Properties located in

the United States, accommodating over 1400 users and over 1500 devices.

Provided 24/7 support for a corporate level datacenter consisting of

Exchange and Citrix Applications. Used Active Directory Tools, DHCP, and

DNS daily.

Served as Lead Project Manager for multiple company-wide

projects, including:

- Creating and maintaining the Millennium Hotels Wiki, using

MediaWiki, which housed documentation and support information for all

departments.

- Implementing internal and external blogging, using Wordpress,

used by the heads of all departments, as well as our Executive

Committee

- Designing the Millennium Hotels Intranet using Joomla!

- Rolled out Social Media plans for the company; which included

sites like: LinkedIn, Facebook, Twitter, Yammer, and Craigslist.

Performs SQL Database administration and restoration on multiple

databases

Supports two separate Citrix farms load balanced across 12

servers, which are used by staff located across the globe. These farms

run Microsoft's Dynamics business management software and Newmarket

International's Delphi sales and catering system.

Co-Administers a Microsoft Exchange 2003 setup running in a

clustered configuration and housing 1000+ mailboxes.

Makes hardware and software purchasing decisions.

Administrator of fourteen Windows Server 2003 Domain Controllers

using Active Directory

Oversee operations of outsourced Tier I technical support center

Configures firewalls and switches for site installation and

rollout

Led the movement for company migration to electronic,

standardized forms.

Millennium Hotel St. Louis - St. Louis, MO

Information Technology Manager

March 2005 - October 2006

Managed day-to-day IT operations for a four-star downtown St. Louis hotel.

Maintained 80+ Novell/Windows based workstations for the administration

staff. Worked with guests who had IT issues concerning Internet

connectivity, telephone operation, and print/fax capabilities. Complied

with industry standards in information security, data management, and

network layout; which passed internal and external IT audits.

Served as project manager for company-wide changeover to Voice

Over IP (VOIP) using the Asterisk open-source PBX software.

Installed and administered Windows 2000 / 2003 servers running

Active Directory, DNS, DHCP, Data Storage, and SQL Databases.

Provided End-User support for Citrix Presentation Server Clients

access one of two separate Citrix farms.

Configured and deployed the hotel's backup software (Symantec

Veritas), anti-virus (Trend Micro and Symantec), and Firewall/IDS system

(Fortinet).

Rewired and re-racked dozens of servers and network devices with

the latest in rack mounting and cable management products.

Assumed responsibilities as Security Surveillance Engineer.

During this time I have installed 3 new surveillance cameras, 2 Digital

Video Recorders, and replaced 2 out-of-date existing cameras.

Provided 24/7 on-call tech support for guests and staff at the

St. Louis, MO property.

Devised IT related projects that promote cost savings and

revenue generation.

U.S. Army - USA / South Korea

33W Class (Systems & Network Engineer)

June 2001 - March 2005

_________________ ORGANIZATIONS & SPEAKING _________________

Social Media Club St. Louis - St. Louis, MO

Board Member

March 2010 - Present

Social Fresh St. Louis - St. Louis, MO

Panelist / Speaker

April 2010

Social Media Club St. Louis - St. Louis, MO

Panelist / Speaker

March 2010

_________________________ EDUCATION ________________________

Southern Illinois University Edwardsville

Bachelor of Science in Information System

May 2006

_________________________ EXPERTISE _________________________

Customer engagement, public relations, and business and technical

writing.

HTML, CSS, FBML, PHP for development purposes.

Adobe Photoshop CS4 and Illustrator CS4 for design purposes.

Wordpress, MovableType, Squarespace, MediaWiki for blogging and

documentation purposes.

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