Customer Service Manager

* * * * * I M B E R L A N E D R I V E •N O R T H R I C H L A N D H I L L S • T E X A S 7618 0

* ** * * * 0 8 5 0 • D . T H U R M A N @ S B C G L O B A L . N E T

DEBRA DEE THURMAN

OBJECTIVE

Dedicated to the travel business over 19 years with emphasis on quality

customer service leading to customer retention and its inherent

profitability. I am desirous of a position in a corporate department in

house branch or virtual that will utilize my successive skills from most

recent experience.

FUNCTIONAL SUMMARY

Experienced travel agent with skills and training in Sabre airline

reservation system procedures. Bring a passion for travel and business

management capabilities essential to promoting travel options from point

of consultation to closing. Sabre GDS, Client Base Plus, Trams ARC

IAR, Microsoft Office, Word, Outlook, QuickBooks, Quicken, Excel,

PowerPoint and Internet skilled.

PROFESSIONAL EXPERIENCE _ __________________________________

April 2007 to January 2009

Betty Maclean Travel, Inc. Naples, Florida

Air Specialist Home based Virtual

Managed a Corporate and Leisure portfolio of customers seeking cost

effective and luxury knowledgeable travel consultations specifically in

the areas of flight arrangements, hotel accommodations, car rentals,

train tickets, and groups.

Dedicated virtual agent to 24 leisure coordinators and their affiliated

clientele.

Utilized Sabre, proprietary reservations system booking Domestic and

International air. Internet, and vendor websites to research and report

on pricing, availability, features, hotel profiles, geographical facts, health

issues, weather forecast, currencies entry requirements, travel

advisories, and special events. Mileage redemption 2 4 1 and AX Pt

transfers. Sabre GDS Ticketing, Virtuoso contracted invoicing, Client

Base +, Invoicing, Virtuoso affiliate.

ARC/IAR report processing agent (back up agent). Invoicing for Service

fees.

September 2005 to May 2006

Scott Kunkel CPA, North Richland Hills, Texas

Data Entry/Accounting Assistant

Book keeping and data entry for 25 corporate clients

AR/AP entry, bank reconciliation.

Payroll entry, paychecks, payroll reports, tax payments.

QuickBooks 2003, 2004, 2005.

June 2000 to April 2007

Craig Thurman Drywall, Inc North Richland Hills, Texas

Accounting Manager

QuickBooks accounting, Payroll, Payroll liabilities

Quarterly reports, IRS preparation and reports.

AR/AP.

Scheduling, bids and proposals, supervision of employees, sub

contractors, and builders.

Development of business through cold calling.

QuickBooks 2003, 2004, 2005, Quicken 2006, Microsoft

works/Word, Excel, PowerPoint.

August 1998 to June 2000

World Travel Partners, Dallas Texas

Travel Counselor TCIII onsite 7 Eleven Account

Reservation agent for all 7 Eleven travelers nationwide.

Dedicated VIP agent for top 5 executives.

Utilization of Sabre GDS reservation system for Domestic and

International procedures.

Res assist, Car, Hotel, Rail, and Group bookings.

Utilization of CoRRe quality control system and scripts.

Manage retained business from previous employment

#1 transaction producer in office.

July 1990 to August 1998

Bell Travel, Inc Dallas Texas

Office Manager/Operations Manager/Corporate Agent

Office management, personnel hiring, training and supervision of

employees.

Accounting, banking, general ledger, reporting, ARC reporting, ADS

accounting system.

Air specialist/reservations for 12 corporate accounts.

Domestic/International ticketing, cars, hotels, rail and groups.

April 1989 to June 1990

Richardson Crossing Travel, Dallas Texas

Travel Consultant/Manager of Business Development

Developments of new accounts through organized follow up of

leads, referrals, cold calling and telemarketing.

Maintain accounts through extensive use of customer service and

follow up visits.

Assist in personal management, development of corporate policies

and operating procedures.

Air reservationists for all corporate clientele, Domestic and

International travel.

Ticketing, Cars, Hotel, Groups.

Leisure travel arrangement for tours cruises and rail.

December 1987 to February 1989

Susana’s Travel, Austin Texas

Travel Consultant

January 1986 to December 1987

Lone Star Travel, Austin Texas

Travel Consultant

February 1985 to December 1985

Corporate World Travel, Englewood Colorado

Travel Consultant/Outside Sales

.

EDUCATION

June Morris School of Travel

Salt Lake City, Utah December 1984

ADS Accounting Course

Dallas, Texas

Central High School

Pueblo, Colorado May 1977

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate