Customer Service Administrative Assistant
Resume:
Shawntae Grimm
**** *********** ** *** *** Lenexa KS 66219
********@*****.***
Objective
A challenging position at any customer service orient environment at a growth-oriented
f i rm, which will allow me to both fur ther utilize my skills and acquire new abilities.
S kills
T yping: 60wpm
Quick and Accurate Data Ent ry Skills 8000+
S trong analytical and organizational skills.
E xcellent interpersonal skills, phone manner, and office etiquette.
Software: All Windows operating systems, M icrosoft Word, Excel, WordPerfect.
I am Commit ted to exceptional customer service and driven by challenges accustomed to
fast-paced, high-pressured positions, and prioritize multiple tasks
E xperience
2010-Present
T elebank Agent
B ank M idwest
T ransfer customer calls to appropriate dept.
I dentify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Use best judgment for credits and adjustments.
Research misapplied payments.
T ransfer customer calls to appropriate dept.
2010
CSR
T-Mobile
A ttended to customers who have problems with their device and conducted proper
documentation.
Conducted t roubleshooting to cell phone units which have problems.
Assured that monthly sales targets of the stores are reached monthly.
E nsured high quality of customer service is maintained at all
2008-2010
C ustomer Service/Collections Rep
C iti Group of Kansas City, MO,
T ransfer customer calls to appropriate staff.
I dentify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
2007-2008
Secretary I I
L incoln University Extension of Kansas City MO
T ransfer customer calls to appropriate staff.
I dentify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
M anaged all administrative facets, coordinated th ru mails, ordered all office supplies
2007-2008
Administrative Assistant
Tony Gray Real Estate of Kansas City, MO
Acquire meetings for lease signing
A nswered phones and met with public to answer questions
Took payments for rent/mortgage
Schedule Appointment to meet w/Insurance Broker
T ype up lease agreements
Schedule/wri te up maintenance work for tenants
E ducation
2001-2006
Northeast H igh School
H igh School Diploma
2009-P resent
Devry University of Kansas City
Bachelors Degree in Business Administration (In progress)
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