Customer Service Insurance

Kirsten Nairy

*** ***** ** ********, ** ***** 616-***-**** *******@***.***

Objective

To secure a position that allows me to use strong organizational skills, excellent customer service, multi tasking in a fast pace

environment and my ability to meet deadlines with a “whatever it takes” attitude to the benefit of an employer.

Profile

Motivated, personable professional with 10 years experience in customer service. Talent for mastering technology quickly and

proficient in business applications. Diplomatic and tactful with professionals and non professionals at all levels. Flexible and

versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills Summary

Written Compute Insurance Billing

Correspondenc r Savvy Front Office

e Customer Operations

General Office Service Professional

Skills Scheduli Presentations

Marketing & ng

Sales

Employment/ Experience

Reds on the river restaurant 8 East Bridge Street, Rockford, mi

server

May 2007 to January 2009

Professional knowledge of wine and culinary cuisine.

High end restaurant demanding exemplary service to different levels of cliental for business and personal

dining experience.

Constantly continuing self education of vineyards, wine, culinary parings and the culinary industry in

general.

Promoted to lead server responsible form smoothness of evening shifts, addressing customer concerns,

training new staff and checking employees out at the end of the night.

knk Catering service

self employment

december 2005 to april 2007

Created catering business with self funding and lead all operations and each function

Created extensive interactive web site with all services, menus, party ideas

Delt with clients directly to develop menus, decorations, entertainment and location choices

Developed custom marketing plans, cost structure, and business plan for future investors

Responsible for hiring of staff and direction of culinary team

Aspen surgical 680 Southbelt Dr. calidonia, mi

customer service

june 2004 to december 2005

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Kirsten Nairy

219 Maple St Rockford, MI 49341 616-***-**** *******@***.***

Placement of phone and online orders

Developed system for correction of shipment errors and addressing customer concerns involved

Responsible for distributing and expediting fax orders in transition period of company

Developed tracking system for customer service team to ensure we were exceeding standards on a monthly

basis

DR. ROBERT HURLEY DDS 5050 NORTHLAND DR. GRAND RAPIDS, MI

FRONT OFFICE ASSISTANT

MAY 1998 TO MARCH 2000

Assist in management of all aspects of day to day operations

Patient scheduling for busy office averaging 52 appointments weekly.

Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

Ordering and organization of all office equipment and supplies.

Compliance with all healthcare facility, HMO, and insurance requirements.

Education

Marquette university milwuakee, wi

Studies in Communication and English

• Public Speaking, Journalism, Gender Communications, Women in Communications, Small Group

Communications, Business Writing, English Literature, Greek Literature, 4 year Language French,

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